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Chanel

Chanel

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4.0 Google Review
3333 Bristol St, Costa Mesa, California, 92626, United States
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Mar 19, 2018
As long as you ladies “look the part” the staff here are mostly awesome. If you look frumpy or disheveled don’t even bother, though, they’ll ignore you like last year’s shoes. Some are just horrible people among the staff too, I mean, I even heard one stole some guys credit card number and rang up a bunch of stuff on it! Still, it is Chanel, if you know what I mean. They have ALL the latest and greatest fashion trends.

Jan 15, 2018
The first time I visited this boutique, my experience wasn't actually horrible, but very nice. Came in, spent about 15 minutes, more or less, left with exactly what I wanted so good customer service in all (I don't remember her name but the SA who showed me the collection I wanted to see was extremely nice.. I wish I got her name!) However, I came home, opened the Chanel box in which they wrapped very nicely, and noted that I hadn't even used the item for even a single minute, I looked closer to the side and noticed it was torn a little bit in the upper corner. Obviously, I was shocked because for their name of high-end luxury products and goods, you would expect whatever you buy to be in pristine condition with no flaws whatsoever. I'm like whatever, I'll just go back to the store and get a replacement. After waiting in line for about 20 minutes because of "traffic control" inside the store, says the security man in front, I went inside and was greeted by the same SA who ringed me out for the item I got the other day. In the beginning, her face was pleasant and she asked me what I needed. However, after I told her that the item I bought was defected and wanted to exchange it for another, her mood took a 360 and she didn't seem happy at all to exchange it. She agreed to switch it out for a new one, which for I am thankful. But during the entire process, there was no apology, no smile. Thanks anyway. *thumbs up btw for rolling your eyes to your fellow coworker when I showed you what was so wrong with the product* Go to Louis Vuitton, the SA's are nicer.

Oct 8, 2017
My wife came to shop and purchase pair of sunglasses and asked to try on several pairs. The first words that came out of the salesperson's mouth was “no refunds allowed.” What?!? My wife obviously came to purchase sunglasses with the intent to keep and did not understand what prompted the salesperson to open up that comment. Suffice to say, we immediately left and will never return. Horrible customer service experience!

Dec 2, 2016
Best customer service every time I shop here. The ladies, Ms.Eva and Ms.Velekei, are super nice SA, very helpful and professional. I live 1.5h far from this store but I rather go to shop here than the one on Rodeo drive( which is only 4 miles from my place) that one is the worse service ever.

Sep 25, 2016
I just visit here today to get service on boy bag that I bought couple months ago.(little damaged) The staff Ms. Monica Andreu Not asking a single question but say sorry. They satisfied me so much so I decided to buy 2nd bag that I plan to buy end of year. Thx for excellent service. ^^

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 8 pm

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