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Zales Outlet

Zales Outlet

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3.3 Google Review
8155 Arroyo Cir, Gilroy, California, 95020, United States
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Refresh Reviews 3.3


Jan 30, 2018
The worst customer service I have ever received. They sold my husband and son a broken bracelet. When I took it back I was promised to receive a call about a new on in 2 weeks because they would have to get one sent from another store. Well here we are 6 weeks out and no call. I call at 3 weeks and they stated they could not locate one. I took the time and found one in the San Francisco location. I called and spoke to the Asst Manager and she said she would order it and here it has been 3 weeks and no phone call. I would never go back...

Jul 24, 2017
Got excellent customer service on June 11, 2017, from Ms. Ramirez, and the following day from a young, sleek suit guy. Bought a gorgeous enhancement ring. The excellence of customer service ended there. When returning home, I unfortunately lost both the ring and the receipt. I contacted Zales customer service in order to get a copy of the receipt to file an insurance claim, and was told that I would need to visit the store. As that was physically impossible, I wrote the store a letter a month ago. I consider it a very bad customer service NOT TO REPLY AT ALL. Emails are delivered in seconds, and it doesn't take a lot of time to write one. It would be polite to let me know whether or not it is possible to get a copy of the receipt - I provided them the information needed. If that is not enough, it would be nice to know. I loved that ring, and believe me, it hurts to have it lost before even wearing it. All I was asking was some help.

Jun 16, 2017
The Diamonds are expensive, but what diamonds aren't. I just prefer to find the same ones cheaper.

Jul 4, 2016
My wife's favorite store😍 Good customer service!

Apr 16, 2017

INDUSTRY BLOGS

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

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