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3401 Dale Rd #Ste 511, Modesto, California, 95356, United States

(209) 236-0979 www.zales.com/?cid=YEXT

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mrtweetski

Apr 8, 2018

Iâ€™ve called this location three times today and the phone just rings and rings.... the store is open and nobody answers the phone? A simple greeting and can you please hold would at least let me know someone has a common sense of customer service.

Ashley Herron

Mar 20, 2018

My fiance and I bought my wedding set here back in December, the lady made snide comments to my fiance about his skin tone compared to my daughter's, even though we had just gotten done explaining they're his step kids but the only dad theyve ever known. In heinz site none of it was any of her business, and she didnt dare say it in front of me. So Sunday I go in for my 6 month inspection/cleaning. Who was there to help us.... You guessed it! As our wedding is a few months out I decided to have him sized and get a few ideas for his band. After 5 years... I know him better than he knows himself and after all Im the one making the purchase. He isnt liking any of the rings he is asking to see or the ones she is suggesting. I glance at the case and ask her to pull out a ring.... She says uh, no not that one and continues to pull out others like ones he has already not liked. I continue to ask for this ring and she continues to not hand it to me. I would have just walked out at this point except my ring was in the process of being cleaned. So I blatantly tell her I want to see that ring.... And well well which ring did my fiance end up wanting..... You guessed it again! I would have bought it on the spot except I refused to make another purchase from her.... I look up at him and say jewelry stores are a dime a dozen, Im sure we can find you the ring at another store. I get my ring and we go on our way. Walk into Daniel's buy the same ring for almost $170 cheaper and much better service.

Cassandra G Espinoza

Apr 3, 2018

Gorgous rings and very helpful ppl

Trina Eldridge

Dec 19, 2016

I love this store spent plenty of money there the workers r very friendly well nina is she helps me all the time always go to her thou she a good sales women i sent many poeple to buy them fiances rings an ect.

Mrs. Flores

Jul 1, 2015

Horrible customer service. I recently moved to the are from Reno and this is now the store that I have to deal with. I say I have to because I bought a wedding set that "needs" to be taken in every 6 months in order for the life time warranty to be valid. Incase something happens with the diamond or the setting. Customers never get acknowledge. I been to this location twice. The first time a week ago and was there for an hour. The lady that was helping me was great but while customers came in and out no one bothered to greet them. Today we where standing there for 20-30 min waiting and no one bother to say "Hi we will be right with you" simple customer service. Acknowledge your customer. Once one of the reps became free he ignored us once again and went straight to help another young lady that had just walked in. Even after we informed him that we where next. James (that's this sales persons name) didn't care, and proceeded to help the lady. I asked to speak with his manager or assistance and to my surprise she was one of the three that where on the sales floor (directly next to us and she also ignored us). No wonder the reps act the way they act. Management does not set a better example.

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Zales

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INDUSTRY BLOGS

Whisky 101: A Light-hearted Guide to the Water of Life

Famous Women and the Repeal of Prohibition: Evolving Perspectives

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

A Spirited History: The Role of Whisky During American Prohibition

Whisky Wonders: An Expedition Across Regions

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

Bourbon: The Quintessential American Whisky with a Unique Twist

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