Zales - Jewellery - Monterey, CA - VerView
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Zales

Zales

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3.3 Google Review
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420 Del Monte Center #Ste. 46, Monterey, California, 93940, United States
(831) 646-0288 www.zales.com/?cid=YEXT
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Google Reviews

Refresh Reviews 3.3
Feb 10, 2018
I went in today to get new batteries for two watches and to get links taken out of another watch. They greeted me upon arrival and said they would be with me shortly. One lady finished with a customer and did not seem like she wanted to help me until another coworker asked again if I had been helped even though she was busy. Finally the other lady came over to me but had a condescending way about her and was not friendly or helpful. To make a long story short another employee who was very sweet and helpful ended up having to fix what the other woman messed up, and what should have taken ten minutes took over forty five minutes. They offered me a mere $2 discount for waiting so long. $22 to get links taken out of a watch is way overpriced anyway. They only reason I am giving 2 stars is for the sweet, helpful girl but unfortunately I didn't catch her name. First lady was very rude!!
Dec 27, 2017
Have not bought anything hwre, but staff is super friendly and attentive and clean location.
Jul 25, 2017
Terrible customer service. Took 6 minutes for the sales people to even notice that I was in the store, even though one was only a few feet from me! Said that they probably couldn't do the repair, but I needed to pay up front before they would even touch the piece to evaluate. What happened to the old ways where you left feeling like they cared and really tried to serve a customer? And, if they couldn't do it they would recommend another business! Iwould never shop there because they are very corporate minded, only caring about the $$$ and not about happy customers.
Mar 30, 2017
GARBAGE service. Bought a ring for my lady and payed extra for "their" resizing and engraving. Go to get it sized and engraved and they tell me it's going to take at least a month, I figure ok. i call them back around the time they say it would be ready and they tell me they have it. no phone call no message. so i go pick it up and it's not engraved. the employee continues to look at it to see if it's engraved with a microscope, I say hey if I can't see it with my bare eyes it's not engraved. come to find out the place they send it to for engravings , their machine broke. They called me according to them. never received a call. they try to have me take it home and wait till they fix their machine I said "no, send it back and let me know when it's done I dont want to make a thousand trips down here." so they say it should be a couple weeks so im irritated at this point but what can I do? so I wait for the call when it's finished. never received one so I call them, they tell me I need to set up a voice mail. I told them "i have a voicemail and I have you my girlfriend's number what's the problem?" "well we have your ring and it's engraved but it's not as clear as it could be, you can come look at it and if you dont like it send it back again." super pissed at this point I say "just send it back and have it taken care of." finally picked it up today and finally received a phone call that it was ready. picked it up and the engraved is so small and almost blurry. I am very displeased and next time I will go through a jewelry engraving company on my own and not pay extra for some crap service that took me almost 3 months to receive my ring. I won't be going back. Just thought I would let others know.
Apr 28, 2016
Found the most perfect ring until every other month I had to get diamonds replaced because they kept falling out. They told me it was my life style, and recommend a new ring. However, I rarely wore my ring due to job restrictions on jewelry. Finally after two years I had to go through corporate to get my money back and return my ring after 12 work tickets. I thought it was all said and done, until my sister had to go and get her ring fixed for the second time after only having for four months, and when she said her sister had the same experience the women sales associate became nasty saying I know exactly who you are talking about. My sister was appalled by this women's tone and look of distaste. I had no quarrel with Zales, just wrapped it up as a defective ring so I am really confused over the animosity. My ring should last a lifetime, right? After my sisters ring and experience I have to say be wary shopping here. I have had great experiences with other Zales locations as well as the corporate office, but this store is unsatisfactory.

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