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Kay Jewelers

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2.8 Google Review

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134 Town Center E, Santa Maria, California, 93454, United States

(805) 928-6575 stores.kay.com/ca/santa-maria/134-town-center-e-.html?cid=YEXT

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Refresh Reviews 2.8

Kathryn Wilcox

Apr 26, 2018

Not crazy about this location. The first time I had to send my engagement ring in for resize they waited several days after its arrival and never called me to pick it up. I called a week after it was supposed to arrive back in store and they said "oh! We have it right here" o don't think a customer should have to follow up, that job isnt that difficult. I had this ring from Oct- Dec and a prong holding the big center diamond had already become lose, which is surprising since I expected higher quality from Kay's. Something could have happened so that's neither here nor there. Second time I sent it in (for repairs on the prong), I went in store a week later and asked it if arrived in store, instead of checking to see if she had it she looked up the work order and saw it wasn't due back for another few days, and sent me away. I got a call ONE day later saying it was in store. The people who work there seem annoyed by customers instead of eager to help, but I've also noticed this behavior all over the central coast... maybe it's just the area ðŸ¤·ðŸ»â€â™€ï¸ I like Kay's as a company, but this location is really starting to annoy me. I'll likely go to a different location or online from now on. It's probably worth the drive.

Jaime Marcus Zendejas

Feb 11, 2018

The girls were lovely as always. Selection can vary depending on the time of year, they offer layaway and special financing.

Dwahyt 1

Mar 14, 2017

This location has always fulfilled my needs everytime I visited. When I was getting engaged/married the associates helped me to pick the perfect rings and they arrived on time (2015). Since then, I've gone in for ring cleanings which are quick and painless. My wife and I were seen in a timely manner each time. Even today I called to ask a question about an area I'm moving to with no Kay store, and the phonecall was quick and helpful. Not sure who everyone else talks to, or what time they go, but my personal experiences have been perfect.

Diamato James

Dec 14, 2017

The card that was mailed to me had my name spelt wrong as I just opened up an account. I went in to get it fixed was told I had to handle it myself and call the number on the back of the card. Why do I have to pay and waste my time on their mistake.

Wyatt Quaresma

Mar 18, 2017

This low review is for the amount of time I had to wait and the unprofessionalism I experienced with my purchase. To start I sent my ring in the 25th of February, Kay's "promise date" was put down as the 12th of March. Days go by with no call, that's fine, they had until the 12th. March 11th comes along and I get a call from Kay Jewelers. The lady informs me she made a mistake when ordering the downsize, they do not receive shipments the 12th and I will have to wait until Monday. Two weeks went by and this mistake wasn't addressed until the day before promised date. Finally Monday comes and I call to ask when I can pick up my purchase, the lady tells me I'll get a call early afternoon for sure, early EVENING comes, (4:23pm) and I finally get my call. Upon showing up, ONE associate was on the floor helping a customer, 10 minutes go by before I'm even spoken to, then after 5 more minutes 2 girls come out one of which assisted me. No apologies for the inconveniences or wait, I'm not satisfied with my experiences at all. Wont be coming back anytime soon.

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Opening Hours

Mon:10 am - 8 pm

Tue:10 am - 8 pm

Wed:10 am - 8 pm

Thu:10 am - 8 pm

Fri:10 am - 8 pm

Sat:10 am - 8 pm Today

Kay Jewelers

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INDUSTRY BLOGS

A Spirited History: The Role of Whisky During American Prohibition

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

The Chemistry of Whiskey Aging: Impact on Taste and Quality

Whisky Wonders: An Expedition Across Regions

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

Bourbon: The Quintessential American Whisky with a Unique Twist

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

Own this business?

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