Kay Jewelers

HORRIBLE SERVICE! I bought an expensive engagement ring Oct 2017, after the ring arrived to the store I never recieved a call from the store. I then proceeded to call and double check, I was then put on hold for 10 mins forced to call back and told yes my ring had arrived. After a couple days I went to the store to pick it up, I waited 15 mins to be seen and once I gave my information the clerk who went to get my ring came back stating "we don't have your ring" I encouraged him to check again. I think how unprofessional that was any why he couldn't check his database before stating that, only causing stress on a client who paid a lot good money for this product. After a month or two my fiancé took the ring in for resizing, the receipt said "Sizing service $15.99" which I assumed was a paid re-sizing service, the store had NO record of my purchase under my name, phone number, nothing I was then forced to send my fiancé a copy of the receipt for proof of purchase therefor revealing the cost and details one would rather keep private. After a few mins I get a call from my fiancé crying that she left the store and upset of how she was treated. The clerk was rude about her sexual orientation, first assuming she was in a heterosexual relationship, giving her attitude that she was not the person who purchased the ring. The clerk then proceeded to be rude about the resizing, stating they don't offer those services, that they can't resize the ring, offering NO solutions other then a ring guard... even though when I called online customer care they informed me the ring comes in smaller sizes and I had two options, one was exchange for a smaller size or pay for the extended service plan, which I'd happily do had it been explained... Neither options were offered to my fiancé. She was offered sizing guards, she was criticized for wanting it resized and basically told to GO SOMEWHERE ELSE for resizing... Customer care ALSO informed me I need to bring my ring in every 6 months for inspection, something the store NEVER told me... I'm disappointed, the people in the store are just unprofessional and the inside of the store has not been redecorated since early 90's, 2000's with photos of the actor George Stults... I won't ever recommend this Kay and maybe ALL of Kay Jewelers...

Nice stablishment and convenient location, that's why I gave it 2 stars but the service wasn't the best. I came in with a stock # on the item I wanted and I don't know much about jewelry so when I came home after purchasing what they had given me and looking at the picture on their web I realized I was given the wrong item. Also, I went to exchange it at the Pompano location (great service, amazing staff btw. 5 stars!) and they told me I was even given the wronf box for it, that they had put the item (necklace) in an earring box and show me why it was the wrong one. Wouldn't recommend it. You'd think since it's Boca Raton and since it's a jewelry store it would be better but not.

Excellent customer service! They have a wounderful selection of jewelry. I would definitely recommend Kay Jewelers!

I've been dealing with Tony at the Kay Jewelers in the Town Center Mall for about a year now. He's incredibly professional and consistently goes above and beyond. I wouldn't dream of going to anyone else. He's helped me with anniversary presents, my engagement, my wedding bands, bridesmaid gifts, and even some holiday gifts for my family. It's always a lot of fun going into this location. Go see Tony, you won't be disappointed. The rest of the staff is always really friendly and very helpful.

Not sure what to say about this disorganized mess. Over priced jewelry and bad customer service. My husband wanted his money back on a purchase and instead of mailing a check. They refund it to a debit card that was stolen made months ago. I thought it was wise to inform the employee before he processed the refund. Nope he couldn't even type info in correctly. Pretty simple right? I assumed it would be just as easy as making a sandwich at McDonald's. I was wrong again. Screwed up a few thousand dollars now we're waiting to hear back from a bank that we no longer bank with regarding our money.