Na Hoku

We visited Maui in May 2016 and I thought I'd buy my wife a pretty ring to celebrate our love. We visited the Na Hoku Jewelers. "Hawaii's Finest Jewelers Since 1924" LOL We selected a beautiful Aquamarine gem with chocolate and white diamonds on the band. The gem stone was a dark blue with a beautiful cut. They told us they had to have the ring sized, and it would be delivered to us directly from their main store. This took 2 months. We received the ring and found that it was almost clear, not dark blue? We told the store this and they said to send it back and they would put the gem from the store in the ring. A month later we received it back. The gem was then a "sky blue", still not the gem we purchased. They told us at this point that aquamarine came in many shades (They didn't tell us that at purchase time, nor did they tell us the gem we bought wasn't going to be the one we'd get? At this point we decided we would just keep it as it had been a few months since the purchase date and we were just fed up with trying to get the gem we purchased, it had probably been sold to someone else by then! In less than 1 week the gem turned cloudy. We again contacted the store, they said to return it again which we did. About a week later it was returned looking as it did the last time we received it. They also put a bottle of Jewelry cleaner in the package, which they told us would keep it shiny and bright. A few days later, the gem again became cloudy. We used the product given to us over night and it did nothing to change the cloudiness. The stores return policy says "I understand that this is a custom order and that there will be no refunds, credits, or exchanges provided that this item is made and completed as described on this contract" This is the important part "provided that this item is made and completed as described on this contract" Well, I believe that this should be voided as the item wasn't even the gem we purchased. When it came down to it, this jeweler was completely unwilling to make this right. I would without a doubt tell anyone that was even thinking about visiting this store...DON'T GO THERE! THEY ARE RIP OFFS! If I lived on Maui, I would stand in front of the store and warn people not to buy from them. That's how they get away with this type of scam, tourists! The 1 star is only because it wont post without giving them at least 1 star. I hope a tidal wave comes and drowns Barry and Dusty, let's see what color they turn?

Our favorite jewelry store anywhere. We have visited Maui as well, so this is a generalization of our experience with Na Hoku. We have purchased many pieces from Na Hoku, and the quality and uniqueness are unsurpassed. We especially liked the oriental gaming piece pendants among many others. The staff are friendly, never too pushy or too distant. That quality in the staff is especially the key to me giving them my business.

1.0 star rating 12/21/2016 Review of Na Hoku Headquarters in Honolulu regarding lifetime warranty: I used to be a loyal customer... I have several earrings, a necklace and a ring from the Kabana Na Hoku collection. However, now I don't believe in their lifetime warranty or good service any more. When my ring got misshapened a few years ago, Na Hoku fixed my ring for free. That's why I kept buying more of their jewelry. I don't wear the ring often, but when I did wear it for one day this year, the ring got mishapened again even though I was extra careful after last time's repair. The ring's band is VERY FLIMSY and POORLY DESIGNED. I brought the ring to Na Hoku King of Prussia (KOP) for repair. They then sent it to Na Hoku headquarters in Honolulu who then refused to honor the lifetime warranty. Na Hoku at KOP told me that their headquarters in Honolulu can't even find my original receipt or the receipt for when it was fixed last time for free at their headquarters in Honolulu! That's a poor excuse! I have the original jewelry certificate card but not the receipt because it was a gift. I told Na Hoku at KOP that, for the previous free repair for the same ring a few years ago, I had brought the ring to the Natick, MA store branch. There, their personnel sent it to headquarters in Honolulu and got it fixed for free. Neither the KOP store nor headquarters in Honolulu even bothered or cared to call the Natick MA store to confirm the previous free repair because they couldn't find the receipt. Again, poor service, especially for the prices that my husband has paid over the years for several jewelry pieces and being a repeat customer. Na Hoku headquarters wants $190 to reshapen my ring item # 768667. For a $760 ring with 0.05 carat of diamond and rose gold and VERY POORLY DESIGNED FLIMSY band, it's a rip off! I thought I was paying extra for service and lifetime warranty. The 2 managers with whom I spoke at the KOP store (1 recently left the store) seemed nice but kept saying they were only conveying upper management's decision (I've heard headquarters use that excuse before). So, this is how Na Hoku's latest upper management in Honolulu treats their loyal customers?! Be careful! The higher price paid for Na Hoku jewelry does not reflect good service or lifetime warranty from Na Hoku! I wish I were still in the time limit to return the ring.

Excellent, friendly sales person, who did not try to push me. Helped me find what I wanted at the right price. Gave excellent tips on the care of my jewelry. Very good experience.