Na Hoku, Inc. - Corporate Office

I bought a Koa wood watch from here and the knob opened up on me underwater. Bad luck but sometimes stuff happens. I took it back to the store to get it fixed and they sent it out. It comes with a three year warranty. To fix a battery driven movement they said it would be over half the cost of the watch. They sent it back to me way more damaged than I sent it in. One of the screws on the back is slightly stripped, the dial is so rusted it can't even be threaded back in, and the second hand is detached from it's mount. Do not ever buy a watch from Na Hoku. They don't stand by their product which is proof that they themselves have no pride in their work.

1.0 star rating 12/21/2016 Review of Na Hoku Headquarters in Honolulu regarding lifetime warranty: I used to be a loyal customer... I have several earrings, a necklace and a ring from the Kabana Na Hoku collection. However, now I don't believe in their lifetime warranty or good service any more. When my ring got misshapened a few years ago, Na Hoku fixed my ring for free. That's why I kept buying more of their jewelry. I don't wear the ring often, but when I did wear it for one day this year, the ring got mishapened again even though I was extra careful after last time's repair. The ring's band is VERY FLIMSY and POORLY DESIGNED. I brought the ring to Na Hoku King of Prussia (KOP) for repair. They then sent it to Na Hoku headquarters in Honolulu who then refused to honor the lifetime warranty. Na Hoku at KOP told me that their headquarters in Honolulu can't even find my original receipt or the receipt for when it was fixed last time for free at their headquarters in Honolulu! That's a poor excuse! I have the original jewelry certificate card but not the receipt because it was a gift. I told Na Hoku at KOP that, for the previous free repair for the same ring a few years ago, I had brought the ring to the Natick, MA store branch. There, their personnel sent it to headquarters in Honolulu and got it fixed for free. Neither the KOP store nor headquarters in Honolulu even bothered or cared to call the Natick MA store to confirm the previous free repair because they couldn't find the receipt. Again, poor service, especially for the prices that my husband has paid over the years for several jewelry pieces and being a repeat customer. Na Hoku headquarters wants $190 to reshapen my ring item # 768667. For a $760 ring with 0.05 carat of diamond and rose gold and VERY POORLY DESIGNED FLIMSY band, it's a rip off! I thought I was paying extra for service and lifetime warranty. The 2 managers with whom I spoke at the KOP store (1 recently left the store) seemed nice but kept saying they were only conveying upper management's decision (I've heard headquarters use that excuse before). So, this is how Na Hoku's latest upper management in Honolulu treats their loyal customers?! Be careful! The higher price paid for Na Hoku jewelry does not reflect good service or lifetime warranty from Na Hoku! I wish I were still in the time limit to return the ring.