Simply Wood Rings

These guys are AWESOME! Not only are their rings amazing quality, but the customer service is outstanding. My husband lost a few lbs, so we were sending the ring back for re-sizing, when someone decided to jack the ring from the envelope en-route. These guys documented the incident with pictures (a hole in the envelop window) called to let us know what happened and then worked with us to resolve the issue of a missing ring. I couldn't be more happy with the outcome and appreciate their understanding!

When I starting thinking about proposing to my partner I got nervous. My partner isn't a diamond girl and we aren't a traditional couple by any means. When I learned about Simply Wood Rings I was super excited because it was exactly what I was looking. I wanted the opportunity to design her a ring that was unique for her. The staff at SWR went above and beyond to make that happen for us! Can't thank them enough!

I felt it was important to explain my experience with this company, for others to consider in the future. Unfortunately, our experience with them turned what was a very exciting time in our lives into a stressful, very unpleasant situation. My fiancé and I were so excited to find this company, as they provided exactly what we were looking for for our wedding rings. We excitedly made the 5 hour drive to Chicago just to visit the company and order our rings. We were measured for our rings in the store, and picked out the designs. Our mistake- we did not ask for, nor were we provided an invoice or order form that stated what we had ordered. We headed back home to anxiously await the arrival of our rings. When they arrived, my fiancé’s ring was much too large for him, and not in the style we had ordered. When we called the company to begin the process of making it right- they offered no apology or explanation, said the ring was made according to the specifications they had in their system, and said it was completely our responsibility if we wanted it replaced. We had no choice- even if we would have been okay with the difference in design, it was far too big for my fiancé! He called again, and was told the same thing- no apology, no explanation for why it was the wrong size even though they had sized it themselves. We had to pay to replace it, and when the replacement was made, had to pay to return the first ring they made before they would ship the replacement. I may not have minded having to pay for what was honestly their mistake, had at one point, even one person offered some sort of apology or sincere understanding for the frustration this caused us. Each phone interaction we had with this company amounted to the worst customer service experience I’ve encountered in my life- never was any apology made, nor any statement of understanding for the frustration we experienced. They may make beautiful rings, but don’t seem to understand the importance of customer service to their business. I couldn’t possibly recommend this company to anyone else, they made the exciting experience of choosing custom, unique wedding rings so frustrating and our interactions were so insincere- at this point, I’m just glad it’s all over!

Had a great experience with them! My fiancée's ring was exactly what I hoped for! Would definitely recommend them!

Great customer service! Beautiful craftsmanship. We ordered the Rosewood Ring Set for our engagement. We were late to order for our engagement date, so we requested an expedited order. The rings arrived even quicker than we expected. Beautiful, the perfect color, inscribed with wood-burned letters by hand. Only one problem – the ring sizes and widths were flip-flopped. Got on the phone with the gentleman at the store, and after a couple apologies, he told us to simply send the rings back. They remade the rings in the right sizes within about 2 weeks at no charge to us. And they shipped the rings overnight to us so that we would have them in time for our engagement! The service was excellent and the product is gorgeous. We would definitely order again. Things to know: The inscription is done by hand. My fiancée says the courting profile is not her favorite though she selected it for the comfort fit – she suspects the reverse D profile might not stand out from her finger so much and be more comfortable (although we can’t confirm this until a future order). I have the soft flat profile and think it’s an excellent thickness for me.