Fey & Co Jewelers

I am reading the 1 star reviews and they don't make sense to me. One of them says Fey switched stones. Sounds like exactly the opposite experience I had. Ed Fey showed me several stones and once I selected the one I wanted they wrote the inscription # and the characteristics (Color, Cut, Clarity) on the sales order. When I go to pick it up, we will compare the inscription # again. Why would they want to switch stones? Again, makes no sense to me. BTW, many diamonds have a serial # inscription number on them. Whenever you take your diamond in to be cleaned or serviced in any way, ALWAYS have the inscription # read and write id down on both your and their repair ticket, and then when you pick up the stone look at the inscription through the microscope and COMPARE it again. This is the only way to ensure that you are getting YOUR stone back. The Forevermark stone I bought has a special type of inscription that can only be read by a Forevermark magnifier, so it's important to know if your stone has any proprietary characteristics. We will only be taking our ring to a Forevermark retailer for cleaning, etc., if needed, for that reason alone. As for the other 1 star, the person is not happy with the way to get in/out of the parking lot. I've been to Fey at least 6 times now and have never had a problem, so not sure what the issue is. It might not have been obvious to the reviewer, but there are 2 exits out of the parking lot. The reviewer took the one facing East, when they probably should have taken the one facing North. If you want to go north, just exit out of the Ogden Ave side and turn right, then turn left at the light. As for my experience, I can say that I received excellent service from Ed and Belinda. I've shopped at Fey at the original location and this was my first time shopping at the current location. Ed and Belinda really know diamonds. I told them what I wanted: an excellent/ideal cut, something in the G-J color range, and something in the VS1 - SI2 Clarity. They carefully educated me on how they pick their stones. Then when they showed me the stones they explained how the specs I gave them only told half of the story and helped me pick out the best stone. Coincidentally the grading report confirmed the triple X quality I was looking for in the stone I picked. After looking at about 25 excellent to very good stones in the 1.01 - 1.2 ct range at various jewelers I did find that the 3X Forevermark diamond was simply a spectacular value. Interestingly, Forevermark, owned by DeBeers, is not GIA graded; but self-graded by Forevermark. My observation was that the Forevermark grading was, possibly, more conservative than some of the other GIA stones I looked at. BTW, I used both a 10X triplet and 20X 5-lens loupe when looking at all the stones. I didn't look at anything less than 3X in Forevermark, so I can't say what their lower grade stones look like. I don't profess to have any expertise on diamonds, but I am really pleased with the service I got from Fey.

These people are thieves ! I had them build a engagement ring for me so I picked the crown and band then the diamond . After going through loose diamonds for a hour I picked a almost flawless diamond except for one inclusion on the side which would be hidden under a prong and after a week it was all done and I went to pick it up. the crown was yellow gold and the band was white gold and they swapped out the diamond for a way lesser quality diamond and inclusions all over it . So I pointed it out that the band and crown where different colors and that the diamond wasn't the one I picked and I kept the map of the diamond to prove it ! They back tracked and tried blaming me for the mix up ! So after a long yelling session they told me that the sold my ring to someone else by accident and the ring they tried selling me was something they had in a drawer . But here's the kicker they wanted to charge me for taking the diamond off the crown !

The Naperville location has been helping me with a custom wedding band. After a panic on my part, they have done everything in their power to make me happy. They have gone above and beyond the customer service I expected. Special thanks to Gracie! My fiance and I will be customers for life.

Recently bought an engagement ring from Fey & Co and I couldn't be happier! The customer service is fantastic. I felt comfortable from the moment I walked in and throughout the whole ring buying process (even though I had no idea what I was doing to start). They will assist you any way they can and will keep doing so, even after you take your jewelry home. The ring itself is beautiful and well crafted. They make sure what they give you will last a lifetime. I'm not shopping anywhere else from now on.

Fantastic family owned jewelry shop that cares about their customers. From watch repairs to ring repairs and resizing to beautiful custom jewelry, there is nowhere else to patronize in my opinion.