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Kay Jewelers

Kay Jewelers

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1.5 Google Review
1154 S Seventeenth St #Unit B-12, Kokomo, Indiana, 46902, United States
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Mar 20, 2017
Loyal customer for 17 years. Spent thousands of dollars on jewelry there. They do not honor their extended warranty. They had no record of purchased ring, or the 6 month inspections. I showed them proof I bought it there. No record. She was willing to offer an ESP on a diamond I no longer had, it fell out. Mgr said I needed to buy new diamond (from there)! They will not get another dime from me!

Jun 30, 2017
Absolutely terrible experience since we bought our rings in 2013. Every 6 months i have brought my rings in to have inspected, EVERYTIME we have had issues of them not being able to find the information of the rings in the computer. When i had to send my rings in for service, my guaranteed return date was 2 weeks after i dropped off my rings! 3.5 MONTHS LATER and i finally received my rings again, after being lied to multiple times, to find out they never sent out when they said they did. The manager, Mark, is beyond terrible. We brought my rings in for inspection and told him we didn't want to send them in for repair if we didnt have too, because it took 3.5 months before, he said that was fine. 6 months later at our inspection, they told us that our warranty on the diamonds were voided because we didnt send it in previously to have it fixed. NOTHING was ever mentioned to us about it voiding the warranty if we didnt send it in. The staff advised us to call customer service, while one the phone with customer service they were calling mark and talking to him. He told them, he told us that it voided our warranty and we didnt want to send in the rings. So he lied, that was never mentioned. Seriously, if i knew my warranty would be voided, i would have gladly let them send my rings in. He is a complete liar. I would never recommend them to anyone. Im almost half tempted to trade my rings in at a different jeweler, so i never have to deal with them again!

Sep 18, 2016
Staff were very nice, but does not have adequate repair service.

Sep 17, 2017

INDUSTRY BLOGS

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Today
Sat:10 am - 9 pm

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