Kay Jewelers

This rating forced me to give Kay Jewelers at least one star. I wanted to give Kay Jewelers 0 stars. I will never shop here again. Kay Jewelers off Green River Road in Evansville, IN lost my wife's engagement ring and wedding band, or so that is what they claim. I believe the ring was stolen by one of the staff members. The staff was not appologetic and seemed as if they could care less. They expected us to continue to make payments on the engagement ring and wedding band even though they lost the ring. They wanted to replace the ring that was lost by having us pick out a new ring of the same value. My wife's engagement ring and wedding band is completely gone. Even though we have the replacement ring; it is not the same. The ring that I proposed to my wife with and the ring we got married with is gone! The manager of the store, Blake, is a complete snake. Do not trust him!

This dump is an absolute joke. I've spent thousands of dollars at Kay's. I payed nearly $1200 to have a men's wedding band made in white gold that they only had in silver. For months it's been blistering the skin off my finger and they keep saying they need to "re-dip" it. Thing is, I wore a white gold wedding band from Roger's Jewelers for 10 years and NEVER had to have it re-dipped. Kay's solution? I need to trade in and spend another $1200 on a new ring!! Kay's is a sham, don't do it!

My husband bought my original wedding set in 2003. It had to be sent off a few times due to loose stones. In 2014, he upgraded my set to the same exact set and three years later, I have had to have it sent off for a 4th time. I am beyond upset. The set is gorgeous, but the quality is apparently not the thousands we paid for.

The professionalism at this Evansville location is definitely lacking. I own jewelry that was purchased for me with care plans at Kay Jewelers by both my husband and my mother. I have been getting most of my inspections done at the Terre Haute store and have received VERY friendly, professional, and courteous service. This month I happened to be in Evansville and took two pieces there for inspection. I don't know the name of the young guy who waited on me, but I was not at all pleased with his attitude. I had to give him 3 phone numbers (mine, my husband's, and my mom's) before he could find my records on the computer. I was getting frustrated to say the least. He could apparently read my frustration because he made some kind of dumb comment like, "smile," and I don't remember the rest of his offensive comment. I verbalized that I thought the Terre Haute location already had all my jewelry pieces loaded on the new computerized record keeping system properly. He proceeded to tell me how efficient "his" store is and how he's heard nightmare stories about what goes on at the Terre Haute location... didn't appreciate that because I always get good service there. I asked if he could look me up by name---said he couldn't. He finally found me under my mom's phone number, which makes no sense to me. I was the recipient of these gifts; I'm the owner. Note: I AM NOT A FAN OF THIS NEW COMPUTERIZED RECORD KEEPING SYSTEM WHERE I WALK OUT OF THERE WITH NO PROOF THAT I HAD MY INSPECTIONS DONE REGULARLY. I can see having a problem and the claim being denied because I have no proof of the regular inspections that I make sure of! He had to tell me how I won't need the papers I have been bringing in each time; I told him I LIKE the paper system. To that comment he reiterated that I wouldn't need it now and just brushed me off. The whole interaction was uncomfortable. I felt that he wanted to hurry up and be done with me-----I guess he keyed it in that he inspected my pieces, but I'm not sure he actually did an inspection. The kicker is he brought my fine jewelry pieces back to me and placed them before me on a crumpled paper towel he'd used in the quick cleaning he supposedly did. Wow! Always before my jewelry is placed on a jewelry display type thing before me until I can either put them back on and/or place them in my purse. He then walked off. I did not feel valued as a customer. I KNOW what good customer service should be since I've worked customer service my entire life. Very disappointing. Unfortunately, my situation has changed where I'll be forced to use this Kay Jewelers for my inspections. Not looking forward to it. It's already an inconvenience that they moved out of the mall. Wouldn't dread it as much if the customer service were good.

Great experience. Everyone who works here does an amazing job. There were very rude customers in the store and they all tried to help the customer but the customer was horrible. Want to come back for every jewelry purchase in the future.