Jared The Galleria of Jewelry - Jewellery - Burlington, MA - VerView
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Jared The Galleria of Jewelry

Jared The Galleria of Jewelry

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2.3 Google Review
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8 Wayside Rd, Burlington, Massachusetts, 01803, United States
(781) 270-2373 stores.jared.com/ma/burlington/8-wayside-road.html?cid=YEXT
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Google Reviews

Refresh Reviews 2.3
Jun 19, 2017
STAY AWAY! Terrible customer service. My fiancé spent A lot of money for my platinum engagement ring at this location and after a year and a half, one of the diamonds on the band has already fallen out. When we brought it to them to get it fixed, they would not fix it without charging us. They told us the diamond was "ripped" out and would not fix it because we had not come for an inspection. However, we did try to get the ring inspected! But we were unable to because we did not have our paperwork and they could not look us up in the computer system. Also, they do not give you an appraisal when you buy their jewelry. The appraiser is only in town once a month. Therefore we had to pay a couple hundred dollars for someone else to appraise it. Overall, this has been the most disappointing jewelry experience I have ever had and I would not recommend them to anyone. Getting engaged should be a special time in your life but it has been nothing but headaches when it comes to this ring!
Dec 26, 2017
Called there to check on a price to put a gold eagle into a bezel and buy a gold chain. The lady with an accent said she would have to see the eagle.. and was very rude I'll go somewhere else.. shady..
May 18, 2017
The LeVian show was great at this location! Lots of really interesting jewelry to look at and the staff was very helpful.
Dec 31, 2016
I have been a Jared Customer for about 3 years now. I have Purchased my fiance's engagement ring, my daughters birthday and graduation gifts, holiday gifts, and more. Prob spending a few thousand dollars a year not including the large ring purchase. As usual I had spent about $1,000 at Christmas and my fiance wanted to exchange the purchases and have a custom emerald ring made instead. We went in to make the exchange and the "Return Process" alone took over 1 hour (and we had out little one with us). Then we were passed off between 3 people who were to assist us with building a custom ring only to have the one finally assisting us disappear for 20 minutes not telling us why. Never the less... We decided to leave. THe customer service that I received (especially being a VERY REPEAT Customer) was despicable. To say I am disappointed and angry would be an understatement! I will be looking to purchase our custom ring from another business for sure and will look for another jeweler to give my business in the future.
May 18, 2016
I went in to get my ring sized. Told the sales associate I had not.purchased the ring there. She said that was fine and proceeded to get my measurents. She takes the ring in the back to show the jeweler/repair person. She states some of the stones are loose and it would cost like $90 to tighten and additional $70 for sizing. I told her thanks and would think about it. I went up the street to Long's, $55 for sizing and no loose stones and done the same day.

INDUSTRY BLOGS

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