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Kay Jewelers

Kay Jewelers

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1.5 Google Review
23000 Eureka Rd #1640, Taylor, Michigan, 48180, United States
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Refresh Reviews 1.5


Oct 9, 2017
Rich is the best, very knowledgeable and always know what will work for my budget! If you need that perfect gift for her ASK FOR RICH!

Aug 13, 2017
I will never use the southland location again. I always use Novi but was in a hurry and needed something close. After 10 days I called to see if my ring was in since I was not getting the emails the man said the ring would be in Friday this was wed. I called Saturday afternoon a women told me my ring was in just needed to be scanned in and I would receive an email. Called back for an hour between 8-9 no one answered the phone. Called Sunday another man told me the ring was not even in yet but it would be in during the week. I also had a guarantee date of Saturday and obviously did not happen. This location is a joke and I will NEVER go back again.

Feb 8, 2017
The "manager" Melissa is literally one of the rudest, most condescending, nasty people I've ever had to deal with let alone give my money to! She had honestly the worst attitude on all 3 occasions that I've went into the store to do business and unfortunately she's always been the one who takes over the transaction regardless if I've asked to deal with another salesmen. When originally deciding on a band, I had both rings on my hands and was going to take a picture to send to my fiance and she immediately stopped me and told me it was against store policy to take any photos in the store. I tried to explain my situation and she clapped back "If you take a picture I'll call security! I purchased a $4000 wedding band and she refused to use the VALID $50 (off of ANY $99 purchase) If you do business with Kay make sure not to go to this location and certainly don't give her your business!

Jul 18, 2017
Manger Melissa had the worst impatient attitude toward my mother. I will never return to this Location to purchase any jewelry.

Dec 3, 2016
Absolutely the worst customer service!!! Melissa the manager is very rude. Brought my diamond wedding set in to have a lost diamond replaced and was told I could not get a copy of the estimate for repair that was needed to file an insurance claim. Have purchased many items from this store, but will no longer spend my money when they treat their customers so poorly!!!

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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