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J.B. Robinson Jewelers

J.B. Robinson Jewelers

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2.0 Google Review
Warren Rd #35000 W, Westland, Michigan, 48185, United States
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Dec 30, 2017
I wish I could have given no stars. After bringing my ring in 4 months ago for a routine cleaning I finally have it back.. Not my original wedding ring, as they destroyed that while "repairing" a loose diamond they found. They lied multiple times about how the replacement ring they found for me was lost, and then the second replacement ring was taking a couple months to get ready. When I finally got it back, it isn't soldered together like they were. Very rude staff, customer service hung up on us when asking to speak to a supervisor. Agent handling the case wouldn't return our phone calls. And worse of all, I'll never have back my original wedding ring.. Very heart breaking and disappointing, no apologies, no compensation. DO NOT RECOMMEND THIS JEWELER!!!

Oct 3, 2015
My wife and I are getting married and were looking for a wedding ring. Sarah an employee was helpful and patient while looked through there wide collection and found a beautiful ring within our price range. I will recommend them to all people seeking jewelry and if i had a store Sarah would run it. Great Work...

Aug 14, 2014
very rude staff, constant mess-ups i had to pay for there mess up, bitchy people, slow wait time, i went in there countless times fixing things, they lie constantly, not all there stuff is real. when i was in there there were other people bitching, run for the hills, NEVER ENTER THIS STORE!!!!!!! waste of money and time

Aug 17, 2015
I HATE JB ROBINSON!!!! The worse jewelry store ever!!!!! First, they lost my ring for the whole month of February! Then recently they sent it back out to replace a small diamond. ....2 weeks later my ring comes back and the missing diamond wasn't replaced. So there was no point sending my ring out if it wasn't going to get fixed!! Now again they will have to send it out to get the missing diamond replaced. In order for my ring to stay under warranty, i have to let them send it out to the jeweler. I wish we would have gotten my ring elsewhere! I feel the quality isn't there. ...in less than a year 2 small diamonds have fallen out and i only wear my ring 3 times a week because of my job. I'm very disappointed with the service.....they are rude, in considerate, unhelpful, and just a waste of time. Please DO NOT BUY ANY JEWELRY FROM JB ROBINSON!!! You will regret it!

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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