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Helzberg Diamonds

Helzberg Diamonds

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4.0 Google Review
35000 Warren Rd #Suite 610, Westland, Michigan, 48185, United States
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Apr 25, 2018
Let me just say this place is a nightmare when you need anything fixed. We purchased a watch from them and of course it broke right after warranty ended. So we had it sent out to be fixed and the lady told us it would take 3 weeks tops. It's now been 1 week shy of 2 months. We called 3 different times and spoke to 3 different people for them to tell us we will call back with an ETA. Did we ever get any phone calls back? No. We ended up having to go into the store for the manager to finally call the jeweler who was fixing our item to then say it will be another 7 business days.... this is absolutely ridiculous. I understand it can take time to fix things but dont promise it will only take 3 weeks and return phone calls when you say you're going to! Worst customer service. Wont be purchasing from this company again.

Jul 12, 2017
My Fiance purchased my dream from here. The staff is so amazing there and always make me feel so welcomed! I had to take it up there to get sized last year, they said it would be done in about two weeks. Well I ended up getting it back that week! Just recently I lost a stone (Mind you I'm getting married in three weeks) I took it in Sunday and they said it might take up to a week before the wedding. They said I had nothing to worry about and that I would get it back soon. WELL THEY CALLED ME THE WEDNESDAY AFTER! So fast!!! I'm happy! Thank you!

Jan 27, 2018
Great service. Always very helpful

Dec 25, 2016
Abby W was amazing with her customer service. Took me right to what I was looking for, cleaned it perfectly, and got me any and all discounts or specials they had going on! Will definitely be back!

Feb 22, 2016
WORST CUSTOMER SERVICE EVER!! I'm not sure if we came on a bad day, but the lady that waited on us was the rudest sales person I have EVER met! One of my girlfriends had just gotten engaged, and wanted to get sized, since her new engagement ring was too small. She explained to the saleslady that she just wanted to check her size because she was pretty sure she was a 6 and her fiance thought she was a 5, and with being pregnant, she just wasn't sure anymore. The saleslady then, very disrespectfully, asked why they didn't get her sized when he bought the ring at the other store. Keeping quite calm, we replied that my girlfriend was not with her now fiance when he bought the ring, hence the mix-up. Again, the unpleasant saleslady replied nastily, asking why we didn't just go back to the place her fiance bought the ring to get sized. At this point, needless to say, we were all pretty fed up with her patronizing remarks, but again replied that the other store had just closed, and that she was just curious of the correct sizing. The saleslady FINALLY, but still reluctantly grabbed out the sizing rings and began the process. This wasted about 5-10 minutes of our time with her unprofessionally procrastinating before we received anything besides nasty remarks. After the sizing, we left that place knowing that none of us would EVER buy from Helzberg in the future because of this incident. A couple of days later, my girlfriend went to double check on the saleslady's sizing, because she was so rude and obviously untrustworthy, and it turned out she sized her WRONG!! The saleslady at Helzberg sized her at a 6.5, where she is really a 5.5 - 6. This could've been a mistake or oversight on behalf of the testy saleslady, but with how snide she acted, I wouldn't put it past her for that 'oversight' to have been completely ill willed.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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