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Helzberg Diamonds

Helzberg Diamonds

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4.3 Google Review
27464 Novi Rd #Spc B236, Novi, Michigan, 48377, United States
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Refresh Reviews 4.3


Mar 17, 2018
The staff at the Novi store has not given me any problems I have repeatedly went back in to store and asked questions and they were just as Courteous and upfront as they were the first time I came !!!!!

Jan 28, 2018
Ron is so helpful and friendly. Love this location

Sep 23, 2016
Your staff was meticulously professional, caring, and very attentive.. thank you for my experience, a true proposal happens once in a lifetime and today i was able to accomplish! thanks HELZBERG DIAMONDS!!

May 5, 2016
Dealing with Helzberg Diamonds retail store and customer service has been a nightmare. The service people in the store were rude to me on multiple occasions. In order to have your ring (or other jewelry) inspected-which is a condition of the lifetime protection plan- you must bring your ring into the store every six months accompanied by a small piece of card stock paper that was provided to you. If for some reason you have misplaced this small document - it is a huge hassle for them - which they made me well aware of. I'm not sure why they don't have this information in a computer system. This isn't 1980 anymore. I had unusual circumstances that caused me to enter their store without my cards - having a baby, house fire/moving- which they were very unsympathetic to. I also had purchased an engagement ring in 2007 which apparently is before they offered the lifetime protection plan- only a 3 year plan was available at that time. After my 3 year plan had expired, I inquired about getting the lifetime protection plan on my engagement ring. The twelve oaks mall store located in novi Michigan was unable to help me get a protection plan. They directed me to call their customer service 800 number. I called this number several times a week for 2 months trying to get a solution to my inquiry. Multiple associates promised they would return my callls- one individual did return my call, but could not offer a solution. Apparently only 1 person was able to help me- who seemed to never be at her desk. I grew tired of everyone passing the buck so I finally decided to speak with a supervisor. He was friendly enough, but unfortunalty was unable to fulfill my request. The ring is no longer for sale in the store so they are unable to connect a protection plan to it. Even though I purchased it there and have been taking it in for inspections for several years, they can not override their system. I was willing to pay the appropriate cost of the plan but they didn't want my money I guess. They lost a customer in me. I will never shop there again and I would advise anyone reading this to do the same. Learn from my mistake.

Apr 30, 2018

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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