Helzberg Diamonds

Horrible customer service. I was walking around with my boyfriend, looking at engagement rings. An employee came up to us, asked what we were looking for, we said "just looking around". She walked away without saying anything, like she never asked us in the first place. Didn't even say "okay" or "if you find something, let me know". I did find a few rings I was interested in but I'll take my business someplace else. Having good employees is the key to making good sales which is obvious that this store lacks.

The sales rep on 7-24-17 continued to make himself seem busy. Never asked if I needed assistance. He went to 3 different counters, never to acknowledge me. (Shopping all of the way from Cleveland Ohio)

I wish I was able to rate lower. Recently I went to helzberg diamonds to search for an engagement ring. Not knowing much about diamonds I was reliant on their customer service which I thought was good at the time. I told the assistant manager Chris that I was looking for a solitaire he showed me one that wasn't quite what I was looking for, he then showed me a very nice ring exactly what I thought I was looking for. I purchased he had it sized. At no point did Chris advise me to use a loop or a microscope to inspect the ring being a novice I didn't know any better .Upon receiving the ring I realized that the ring I purchased was not a solitaire but actually four smaller diamonds made up the center piece. I told him that this was not what I looking for and I would like to go ahead and return the ring per the 30 day money back guarantee he had told me about prior to purchase . Chris then informed me that since the ring had been sized I would not be able to return or exchange the ring only upgrade the center stone. His idea was for me to purchase a second engagement ring that contained a very low quality diamond and combine the two so now I would own two engagement rings. I told them this was unacceptable and I would be speaking to corporate.corporate got in touch with the store and spoke to Christy the store owner who then contacted me stating that I could exchange the ring( so I can exchange but not return what??) I thought I would give this a try.I once again spoke to Chris as the store manager Christy didn't speak to me or apologize for this inconvenience nor did Chris. Chris once again tried to mislead me, he wanted me to exchange my ring for the previous mentioned one carat ring this time I inspected the ring more closely and asked to use a microscope having done some basic research now I realized that he was most definitely lying to me the stone was full of inclusions even tho he stated that it was an si2 rating which he shouldn't have been able to state considering it was an uncertified diamond. I am now back to dealing with corporate waiting to hear back from the regional manager. Overall this has been the worst customer experience of my life to say the least. This situation has sapped the joy from an experience that should be one of the happiest of my life and has ruined my surprise proposal.

I received a helzberg necklace for Christmas 2015 and loved it, but recently noticed that part of it was broken. I went to the Great Lakes crossing store today to ask them if they could send it in to get repaired as it is my favorite necklace and maybe give it a good cleaning. I knew that I had a warranty on the necklace so it would be repaired, but instead of having to wait a week or two to get it fixed, the women working just gave me a new one instead. This seriously made my day, thank you to everyone at Helzberg!

Never again don't buy anything from this store again they know how to sale the stuff ... but don't know how to take care of costumers when they come back .... sad thought I would get a gift for my mom and it would be there .... the day I WAS tOLD by the sales lady and guess what dident even get a phone call back had to call them a few times untill they said 4 days later it will get shipped today like relly if u told me you were gonna call me the next day atleast take that 2 min to call and let me know that we wount ship it today it will be 5. Days later but NO call back and No shipping thx guys for the great costumer support ... hope to see u soon but hey u ain't never gonna have my business again ..... great job helzberg Dimonds