Jared The Galleria of Jewelry

The staff there are great. My salesman’s name was Scott. My girlfriend and I initially came in back in February to pass the time waiting for our movie to start. Scott greeted us and began showing us a few things as we were looking at rings. He was very personable and engaging. Never forcing anything on us but giving a lot to think about. Outside of his great customer service Jared’s offer some killer perks with the warranties. I didn’t want to buy the ring with my girl right there so I waited. Scott kept in touch and would call whenever they had a promo that would save me some money. Fast forward to a couple of days ago I came back and bought the ring and will be popping the question in a few days. I’ll be back!

One star seems too much. With each encounter I have had here at the (Great Lakes Jared location) I realize that have NO CLUE what customer service and honesty are. This experience started when we were picking out custom engagement ring. We were told it take two weeks for setting for try-on in (Wax) however, two weeks came and went and I called and they explained they had called and left a message letting us know it was ready! NOT true, phone records prove. I even went as far as asking for the number they called and it was ours. I shook it off as a mistake and we went out to the store to see the (wax try -on) and it was a drawing! Now, three weeks have passed and of course very upset with this as they claimed that is was I had agreed too, again false. I know the difference between the two. At this point my husband had already purchased the diamond 3 weeks prior to this all happening so, I went on for another 3-weeks for WAX and I of course was calling them to see if it was done not the store calling me or even possibly rushing it due to the error. We went in and yes, you guessed it... Another drawing. I was very anger and upset, I spoke to Manager and expressed my distaste for this entire experience. The Manager is useless in how she proceed to resolve this. She thinks that giving two hundred off a band I may purchase for my husband will do!! ARE YOU KIDDING, I would not spend another cent in this store. Once the ring was complete after 10 weeks total I believe, it had some things I was not happy with but, they said they had to make it that way due to design (not true). We had paid for platinum prongs originally and I asked they be replaced with larger ones. Once I picked up the ring I asked if the new prongs were platinum and was told that there is no way to tell ????-WHAT!?. I can't stand dealing with these people. We unfortunately had to have the ring sized down, no worries unlimited sizing came with purchase. I left the ring for another few days and went to pick it up and GUESS WHAT... It was the same damn size! I asked to measure it myself so I could show them and they would not let us use the tool!. Then they encouraged me out of sizing again cause I my fingers may swell in upcoming summer (OMG really) she proceeded to tell me that my diamond was so large and heavy it will always spin (False) I'm ring size 5. Size issue is still not resolved and I wear a plastic band on back to keep it on. Today I went in to have my ring cleaned and polished and was handed back my ring in 3 minutes or less - I asked if they would polish it and they said it was -WHAT?! NO, I asked that it be polished again cause it didn't work the first time and the young lady says "you can leave it for a few hours and we can" So again, they lied and... A FEW hours, never heard of anything like this. I WILL NEVER GO BACK. Bad experience!

I have bought many pieces of jewelry from this location over the years. I have had jewelry repair done, and had my two diamond bands soldered to the engagement ring , it turned out beautiful. Their jewelers that fix , repair and create are outstanding in their workmanship. The sales people are always welcoming and helpful.

This isn’t the greatest place. The sales women were very pressuring. The manager was a heavier woman with green eyeshadow and pink lipstick and was insulting. I’m a younger woman and I felt like she was throwing low blows at me the entire time. I told her another place had the same piece but more gold priced at 3000$ and I was wondering about the pricing here,and she said “then you might as well ask for 2000 because that’s just ridiculous” and laughed. She was awful. I will never come back to this location. The one inside of Great Lakes crossing is completely different. 100x better and 100X more friendly!

Very friendly and efficient service for jewelry repair. I would recommend them BUT having said that, the sale representative definitely choose a size too big for repairing my ring. It spins on my finger and almost falls off. I'm disappointed about this. I should have gone with what I thought was the best size.