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Refresh Reviews 2.8


Nov 8, 2015
I wanted to get my ears pierced. We were determining where to place the earring and specifically said the mark on the ear was good. Claudia without giving me a heads up pierced my ears. She messed it up, one was clearly lower than the other. We told her we weren't ready and she kept saying we had a 30 day warranty to fix it. I don't care if it's a 30 day warranty or no warranty, you messed up. It took you 15 minutes to realize that you messed up and then say sorry? What made me angrier was that once the piercing was over and I said it was crooked she said I could take the earrings out and not purchase it. Terrible customer service would not recommend coming, however, their store manager is truly amazing I would recommend only getting it done by her.

Jan 23, 2008
I always shop at Claire’s for cute, inexpensive jewelry, but the Claire’s at Oakland mall is the worst I’ve ever been in. There were only two girls working; one had just started and didn’t know how to work the register or answer any questions, the other was on the store phone with a friend the entire time I was there. I was looking forward to getting a second ear piercing, but I couldn’t get any help, even though there were no other customers and I stood around for about 15 minutes. I left without buying anything and won’t be going back.

Sep 23, 2017

May 2, 2016

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