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Zales

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2.5 Google Review

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3269 S Linden Rd, Flint, Michigan, 48507, United States

(810) 230-2489 www.zales.com/?cid=YEXT

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Refresh Reviews 2.5

Sarah Truesdail

Mar 12, 2018

Horrible experience. I found the ring that I wanted and told her my ring size. She takes it away and is busy doing something and I thought she was getting the right size for me, a few minuets later she gives me a total and had me run my card. As soon as the receipt prints she asks me of I would like the warranty and tells me it will cover the resizing of the ring, So I say no to the warranty then she says its going to be $50 to resize the ring, at this point im confused and I asked if she was out of my size, that's when she told me that they only have size7 ring in any of the styles that they have for women and it had to be resized. If I would have known this, I would gone somewhere else and its so shady that she didn't tell me until after I paid. So I tell her I'm not going to pay extra for resizing and ask for a refund then she says, oh, I'll just send it in anyways for free. Now I feel like she was trying to steal from me because she really didn't have to charge me for the resize . Anyways I agreed to send it out to get it resized and then she gives me a date that is like three weeks away to come pick up the ring. the ring is beautiful, but it was way over priced I could have got it for 1/4 of the price if had more time to check around. One more thing, the ring is not stamped at all, I think the stamp was lost when they resized it, just would have liked it to be stamped. 👎👎

SHEWOLF Wolf

Dec 5, 2017

The staff is great. The Manager was rude. Had to take my ring back 4 times do to the fact when I got it sized the inside of ring was all scuffed up, diamonds looked dulled, and there was gunk in the engraving. The lady at the counter knew they had my ring for almost 2 and a half months and told me they would give me anew ring if it was still not taken care of. Then the manager took my ring and cleaned it and buffed it out. All taken care of though there is still a scratch. They gave me the receipt back and the manager proceeds to tell me "Oh there is a scratch on the receipt, do I need to buff that out too?" I was angry and just laughed annoyed and left. Horrible way to speak to a costumer and to be treated after not having my engagement ring for 2 and half month.

Rachel Vroman

Jun 22, 2017

I bought my fiances ring online & had it shipped to this location to be picked up. They never called me to tell me it was there. Finally I called & they said it was in & that someone had tried to call me but my voicemail box was full even tho it absolutely was not full. I go to get it sized & they measure his figure & send the ring to be sized. Again no call back & it's long past the time it was supposed to be in, so I called. Again they used the excuse that my inbox was full even though it wasn't. This must be their go to excuse. I pick up the ring & it is way too small for him although they themselves measured his finger in store. Now I have to send it again, wait another month, & wait for a call that will never come again I'm sure.

Allison Norrington

May 14, 2017

I wouldn't even give the Zales in Genesse Valley mall a 1 star. My mom has had a ring through them for years and EVERYTIME we go there they are beyond rude. Saying snarky remarks and things under their breath. I would love to report them to their manager but when doing do i found shes rude herself. No wonder why Kays is always packed. We will certainly not be back.

Alayna Boitel

#whiskey #smithville

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