Kay Jewelers - Jewellery - Sterling Heights, MI - VerView
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Kay Jewelers

Kay Jewelers

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14600 Lakeside Cir #Unit 2265, Sterling Heights, Michigan, 48313, United States
(586) 247-7510 stores.kay.com/mi/sterling-hts-/14600-lakeside-cir-.html?cid=YEXT
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Refresh Reviews 3.0
Apr 10, 2018
I went to Kay to have a couple of rings resized and cleaned, and Maryann helped us. I think it was a tad expensive, but I feel that they know what they are doing, will take good care of the rings, and will do their best to make them look amazing. Maryann was great; even my cynical teenager liked her.
Apr 16, 2018
I was surprised at how helpful the sales people were. I’d always heard how rude they were, but that wasn’t my experience at all. They were very polite and kept a smile the whole time. I’ve already told family members to shop there from now on
Mar 12, 2018
Wonderful customer service we took my ring in to be sized. Of course it had to be sent out but got it back in said amount of reasonable time! It now fits perfect and looks brand new! Can you say bling bling!!
Jan 3, 2018
I cannot go here anymore. They have become so rude and I am always treated like an inconvenience. Even today walking in I said hello, was looked at by both employees and...silence. After a moment I was approached and I stated I was there to have my ring inspected. As always I expected her to look at my ring and tell me if it is in good shape or needed to be sent in. She immediately punched in my account number and handed me a receipt. She did not even look at my ring. Last time this happened I lost a diamond. They cannot just print out a receipt, they HAVE to look at the ring. I don't care how busy they are. I explained that I thought it should be sent in and this angered her because I didn't tell her. (ISN'T IT YOUR JOB TO ADVISE ME?) I have been there to purchase jewelry for my mother and a woman asked my price range and told me to go to the fake diamonds and walked away. There were beautiful bracelets in my price range right in front of me (I had to show her once she came back). They have misplaced my ring before to where it was missing for 5 days. My husband's watch that cost hundreds of dollars had to be sent in and came back with moisture inside the glass. I could go on and on, it's just a shame. I've been going there for over 10 years and it is nothing like it used to be. I'll be driving to Partridge.
Dec 5, 2017
Staff is always very friendly, Maryann is terrific as always. We usually end up leaving with something. The only issue I've had is the quality of certain pieces that I have purchased here. The sapphire in a custom ordered ring has fallen out twice and been repaired twice. But overall the service has been great.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 10 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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