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Tapper's Diamonds & Fine Jewelry

Tapper's Diamonds & Fine Jewelry

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4.8 Google Review
27716 Novi Rd, Novi, Michigan, 48377, United States
(248) 465-1800 www.tappers.com
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Google Reviews

Refresh Reviews 4.8


Mar 21, 2018
My fiancé and I bought our wedding rings from Tappers and not only did Rhonda help us find exactly what we wanted (she ordered multiple samples for us that weren’t in the store), the pricing was also very reasonable. Win-win! Everyone seemed very helpful there but I would definitely ask for Rhonda if you can! She wasn’t “salesy” and truly wanted to find what we were looking for. Thank you again Rhonda for making this an enjoyable experience for us!

Mar 3, 2018
Brought 2 watches in to get a battery change and +30 minutes later, leaving with 0 new batteries. One of the watches was a MK watch and the other one was a diamond watch. I dropped them off and picked up a few things from the mall and came back. One of the associates said, they weren't finish but the lady working on my watch said that she was done with the MK watch and was working on the second watch. She insist that I come back after a while. Since I was done with my shopping, I waited in the lounging area for about 10-15 more minutes. By now, I'm highly annoyed that my 10 min battery change has turned into +30 minutes. Because I didnt have time for the stall games they were playing and I needed to get ready for work, I demanded my stuff back. As I'm explaining my frustration about the wait, one of the associates is asking me if I wanted to pick my stuff up the next day....ALL FOR A BATTERY CHANGE. The manager gave me back my watches, apologize for the wait and told me not to worry about the cost of the MK watch. Got to the car and the diamond watch was dismantled and my MK watch still isn't working. No wonder he didn't charge me, because they didn't change the battery. I don't want to make it a race issues but I guess they get suspicious when minorities have nice and shiny things. I guess they were using all that time checking to see if my watch was stolen when they could have just asked me.😉 Positive outlook I went to my local jeweler and received a coupon on my battery change, only took 10ish minutes and found me a nice diamond ring. SHOP LOCAL PEOPLE...

Dec 16, 2017
Been in this store a few times. The staff knows nothing of watches and they lack customer service. Most recently I asked to see a couple specific Rolex watches and the sales person did not know what I was talking about. I asked to see an Omega speedmaster and the salesperson remarked the price and did not unclasp the watch for me to try on. Mind you I have a fairly decent watch collection and understand exactly what I am looking for. I do not understand the positive reviews. Every time I have been here it has been the same. Perhaps they profile the customers? But that said, I do not dress nor act like an idiot. Sloppy salesmanship. I would never purchase anything from this store.

Jun 26, 2017
My husband and I went here to pick out something for my anniversary. The staff was absolutely wonderful and not pushy at all. They wanted us to make a decision that we were happy with not just push product on us. I told the Jeweler what I was looking for and he ran around the store collecting things that he thought I'd like. I ended up choosing this necklace that was exactly what I was looking for. He was very friendly and worked tirelessly with us even though it wasn't a huge sale. Overall a wonderful experience and I would highly recommend to anyone no matter what style or price range you are looking for.

Jun 1, 2017
I am very satisfied with my experience at Tapper's in 12 Oaks Mall and particularly Tom, an incredibly knowledgeable and friendly sales associate. I went there in an attempt to get a second opinion on having an older opal ring (with the right stone but much work to be done) updated and present-worthy, after wanting to abandon my pursuit due to a very high estimate given to me at another jewelry store. Tom took the time to listen to what I wanted and let me know what options I had. He gave me an offer I couldn't refuse and I was especially pleased that it was completed at such a busy time as within a week of mother's day. The ring is beautiful, and although I used a sub-par sizer, Tom's experience guided me to choose the correct size for my mother, and she was overjoyed when it fit over her knuckle. Notably, I also had a chance to view Tom assist some young men who were purchasing an item, and it was endearing to see him treat them with respect and dignity where I'm sure they wouldn't be as well received in other fine jewelry stores. I will definitely return to Tapper's for my future jewelry needs.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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