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Zales

Zales

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2.8 Google Review
1 Crossgates Mall Rd #P214, Albany, New York, 12203, United States
(518) 862-9690 www.zales.com/?cid=YEXT
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Google Reviews

Refresh Reviews 2.8


Mar 18, 2018
I was in Crossgate Mall for a shopping visit and decided to walk in cause the jewelry display was so attractive. I was blown away at the ranges you can find here. Their prices are also pretty moderate to suit your budget. The staff that attended to me was also super friendly and polite.

Sep 18, 2017
Do yourself a favor and go elsewhere. Staff is clueless and unprofessional. Who swears about their coworkers in front of a customer? Screwed up a custom order and then forgot to even call me to tell me. Went in to check on it after a month of waiting and they told me they didn't know what happened and they couldn't help me because a manager wasn't there that day so I had to come back during the week. Came back during my lunch break and it took forever to find my ring behind the counter because it's such a mess and took even longer to come to the conclusion that I couldn't special order the ring to my size because it was now too short of a time before my wedding and they have no way to track the status of a custom order. HOW IN THE WORLD CAN YOU NOT TRACK A CUSTOM ORDER!? They couldn't even look up my order to prove I paid and wanted to see a credit card statement. If you do buy something from here.... keep your receipt!! Bottom line... unprofessional and un-knowledgeable employees, poor customer service, zero internal controls. Store also looks like it's a low class jeweler. Dirty and unorganized behind the counter. Had a much better experience getting my fiances ring next door at Kay.

May 22, 2017
Very rude staff, i believe she was the manager and didnt have the courtesy to even turn around and greet the customer. I stood there for a minute and asked if my ring could be inspected and cleaned as per their diamond bond they force us to use. She was doing her own work and said cleaning person is down. This is the 2nd time they have done similar behavior, not worth the treatment we get for buying diamonds worth thousands. Shame on you zales for hiring these women with no respect for customers. I am never buying here, remember youre not the only Diamond store in the mall

May 31, 2017
Don't ever buy a ring from here. This is my second one that has broken within a year of having it.

Apr 24, 2016
I have always had a great experience when I come into the store. Wonderful Staff Who Are Always Willing To Help any way they can.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Open Today
Sat:10 am - 9 pm

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