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Kay Jewelers

Kay Jewelers

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2.6 Google Review
445 Balltown Rd #Suite 3, New York, 12309, United States
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Google Reviews

Refresh Reviews 2.6


Jul 19, 2017
I lost my engagement ring and went to Kay's yesterday for a replacement. I can't begin to tell you what an amazing experience I had. The manager and another sale employee made it easy to find my replacement. I don't know where to start with them from picking out the ring, to discounting, to adding protection they made it all real easy am happy I decided to shop local and would definitely recommend them. My fiancé and I will be buying our Wedding band . Thank you guys for an awesome experience on July 18, 2017

Dec 30, 2017
Love the staff. So friendly and always treat us like friends

Dec 11, 2017
Crossgates the Lady manager that was there is no longer in that store and the customer service at that store is at its worse I purchased a ring for my wife I paid over $7500 for it and the Diamond fell out and I keep getting lied to week after week after week I spent a lot of money at this store and I would never ever recommend anybody to go back I have called corporate and I just get the runaround from everybody beware

Jun 1, 2017
So my wife and me got married yesterday and we get home so goes to take off the ring gaurd and after she takes it off the and its snaps. So she is crying all night about it. We go to kays and i explain the situation and that i have the lifetime warranty. I also tell her is is engraved and she says well that isnt covered by the warranty. So i said i shouldnt have to pay for that its not my fault the jewelry I bought from you broke. So she said she was going to go ask her manager. She comes back and says my manager says as a courtesy we will reengrave it free of charge. But why would you say as a courtesy instead of oh we would be happy to cover the forty dollars it is going to cost since you had to go through the trauma of my wifes ring breaking on her on her wedding day. To say the least im happy it is getting fixed but now we have to wait 2 weeks and she cant even wear her ring right after she got married.

Feb 14, 2017
very bad customer service the, the sales rep was willing to help and had me on hold then the manager came on then the manager came on the phone and told me that if I wanted something i needed to go in the store and look very rudely. I will not recommend this location

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Today
Sat:10 am - 9 pm

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