Zales

This is by far the worst story I've ever dealt with in my entire 49 years. Bought my wedding band and my husband's wedding band here. Had my finger sized at the time of the decision for the ring, when it came in was still too big! got married and two days later Center Diamond came out!luckily we bought the forever plan. When I came in to get a replace they told me I had not purchased the forever plan! I called corporate they could not care less. Finally found the paperwork that was not in the original paperwork I had proving I had the forever plan. Never got an apology only attitude from the former manager named Candy. Even after the ring was sized it still didn't fit and was still too big again after they took measurements so is had to be sent out again came back and was still too big after they put little nodules in there now I'm told that's all they can do so I'm basically stuck with a ring that's too big for me. I was told that when it got melted down to be resized they never tightened the main Dimond in the center. Again I was fortunate enough that it was replaced only because of the extra insurance we bought on it. I go in every 6 months to have it inspected and signed off on for the forever Diamond plan. Every 6 months more often than not the ring has to be sent out. The ring is been off my finger more than it's been on! The ring was not cheap! When ring has to be sent out and unless I want to wait a month I have to pay $35. Every time I go in there I give them my name with paperwork and they can never find me in the system and have to reenter it every single time !! this is been going on nearly 6 years every 6 months. Corporate could care less nor could the managers. I'm not faulting the poor Clerk's because they don't have any say about it but I can tell you one thing they will never ever ever get another dime for me as far as purchasing any other jewelry from there. I have a ring on that my mother wore (her engagement ring) for 55 years and I've never had a problem with this ring. It's my opinion their prices are over the top for the jewelry, and I wouldn't recommend this store to anyone. Don't know if all the zales are like this or if it's just this store but I can tell you I've not had one good experience anytime I've gone. The only thing I could say is the clerks courteous but again they have no say about anything. The managers and corporate I have no respect for whatsoever. Very poor customer service as far as they go and again jewelry is not up to par and overpriced for what it is! Highly disappointed that I have to continue to deal with this store for as long as I have this ring which will be forever being it's my wedding ring... do yourself a favor don't buy anything from this store