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Kay Jewelers

Kay Jewelers

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2.4 Google Review
240 Miracle Mile Dr, Rochester, New York, 14623, United States
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Refresh Reviews 2.4


Feb 9, 2017
If I could give my experience 0 stars I would. I went in thinking that I would not have a problem getting my rings inspected and repaired at this store, WRONG. I was first lied to by the sales people, then had to call my original store to get clarification on the policy surrounding the repairs. I returned, for the repair that I wanted after getting clarification and was lied to again about the policy. My husband called and had to involve corporate, at which point this store put them on a 20 minute hold instead of trying to resolve the problem. Don't bother with this store. Most people only write reviews when they are mad but I have worked in customer service for 10 years and in jewelry for at least 3 of those years. This is not how any customer should be treated. I will be making a long trip to a store that has a good reputation and good people there to help their customers.

Jun 9, 2016
Awful. Assistant manager Heather was extremely manipulative and had me sign for a piece of jewelry saying I purchased it when I was told she was just putting it on hold (not to be purchased). I would never recommend this place to anyone. Ring buying should be exciting and happy and this is definitely not what you'll get at this location. Customer service however is wonderful.

Oct 3, 2016
Horrible. Horrible customer service. Had a ring sent in to be repaired - they sent it to the WRONG repair shop! It's October, they've had my ring since July.

Apr 25, 2015
Buy all the wife's jewelry here she loves it

May 22, 2018

INDUSTRY BLOGS

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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A Whiskey Journey: From Water Source to Distillery

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Opening Hours

Mon:10 am - 9 pm Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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