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Kay Jewelers

Kay Jewelers

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1.5 Google Review
Blasdell, New York, 14219, United States
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Sep 18, 2017
Stay away!! I bought my wedding ring and have been working with Kay to ensure it's maintained. What I have ensured is constant issues with my wedding ring. I had one of three small diamonds re-seated in late 2015, early 2016. In late 2016, a diamond needed to be replaced because it had fallen out and I could not find it. I picked the ring up in January 2017 with a new diamond however it was not a match to the previous ones. I was not told this would be the outcome. I then brought the ring back in to the store for routine inspection to keep my "warranty" intact and was told all the stones were loose. After reminding the employee that I just had one of the stones replaced in January 2017, he rescinded and indicated that they weren't all loose. He then proceeded to re-shape my ring in the shop by forcing down on a ring sizer. At that point I should've collected my ring and left. Instead, the manager intervened and indicated that Kays will cover the work that needs to be done. A number of days later, I get a call from the same employee indicating that $300 worth of repairs is required to secure the stones because the entire channel they sit in is so worn out it needs to be rebuilt. WHAT?? The ring has been in the shop twice in the last year and at no time was anything mentioned about the channel and now an expensive re-build must occur in order for the warranty to remain in tact. The employee I had the unfortunate experience with not only was looking for a sales opportunity but had no intent of providing reasonable repair service. I picked up my ring after having to call and remind them of their job because they forgot to ship it when they said they would. While in store, I expressed to that same employee that "Kays could have done a better job and provided better customer service". No response, not a care because I don't think customer service is a part of their culture once you buy their product! Roll the dice if like...

Sep 28, 2017
I disliked jewelry

INDUSTRY BLOGS

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Whiskeys of the World: Types and Distinctions

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Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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