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Kay Jewelers

Kay Jewelers

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2.8 Google Review
Johnson City, New York, 13790, United States
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Refresh Reviews 2.8


May 6, 2018
Bought my ring here about 2.5 years ago. This is the 3rd time I have had a diamond fall out. I drive an hour every six months to get my ring cleaned and inspected just to keep my warranty active. When I went in today I was told it would be $78. to fix because I did not have the "extended warranty". which I was never offered AND it was the first time I have heard about it. When I asked if I could trade mine in for an upgrade, to a ring that didn't fall apart, I was told sure but it would cost me 1400. My ring was only $800. So I asked wouldn't it be cheaper to just throw my ring away and buy the new one (valued at $800)? I have been a customer for over 25 years. I just want a ring that doesn't keep falling apart. Please just take this ring and I will be willing to pay a little more. NOT $1400.

Jun 8, 2017
My fiancé and I have had an absolutely terrible experience. Kay's has ruined this time of our lives that should be stress free and wonderful. After being proposed to in November I have lost THREE stones in my engagement ring and spent countless months without it because it is in the shop. At this point, I have been asked to give them "one more chance"... THREE times wasn't enough for them to give us our money back. Really hoping this company and their customer service will step up and give us the money back for my ring so I can go elsewhere and have a better experience. So disappointed that the ring of my dreams now has to be scrapped because of terrible service and repairs.

Jan 16, 2017
Terrible customer service at the Oakdale mall location. Husband spent $4000 on my engagement ring that has needed to be sent out to be fixed almost every six months because stones have fallen out. I work in an office and take my ring off when I get home so it's not like I'm doing something to cause the stones to fall out. The women who work there offer virtually no solutions or any kind of apology and always have bad attitudes and act like you are bothering them when you ask them to do their jobs. I highly recommend getting your jewelry someplace else. Unfortunately we are stuck going to Kay's because of the warranty on my ring but have purchased all jewelry since from Comfort and Sons who I highly recommend. They are very friendly and honestly their jewelry is higher quality and more stylish.

Feb 10, 2017
Check out my YouTube channel: Exemplifyy

Jun 21, 2016
Women are incredibly stuck up. Not worth your business.

INDUSTRY BLOGS

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of creating...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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