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Kay Jewelers

Kay Jewelers

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2.8 Google Review
Johnson City, New York, 13790, United States
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Refresh Reviews 2.8


May 6, 2018
Bought my ring here about 2.5 years ago. This is the 3rd time I have had a diamond fall out. I drive an hour every six months to get my ring cleaned and inspected just to keep my warranty active. When I went in today I was told it would be $78. to fix because I did not have the "extended warranty". which I was never offered AND it was the first time I have heard about it. When I asked if I could trade mine in for an upgrade, to a ring that didn't fall apart, I was told sure but it would cost me 1400. My ring was only $800. So I asked wouldn't it be cheaper to just throw my ring away and buy the new one (valued at $800)? I have been a customer for over 25 years. I just want a ring that doesn't keep falling apart. Please just take this ring and I will be willing to pay a little more. NOT $1400.

Jun 8, 2017
My fiancé and I have had an absolutely terrible experience. Kay's has ruined this time of our lives that should be stress free and wonderful. After being proposed to in November I have lost THREE stones in my engagement ring and spent countless months without it because it is in the shop. At this point, I have been asked to give them "one more chance"... THREE times wasn't enough for them to give us our money back. Really hoping this company and their customer service will step up and give us the money back for my ring so I can go elsewhere and have a better experience. So disappointed that the ring of my dreams now has to be scrapped because of terrible service and repairs.

Jan 16, 2017
Terrible customer service at the Oakdale mall location. Husband spent $4000 on my engagement ring that has needed to be sent out to be fixed almost every six months because stones have fallen out. I work in an office and take my ring off when I get home so it's not like I'm doing something to cause the stones to fall out. The women who work there offer virtually no solutions or any kind of apology and always have bad attitudes and act like you are bothering them when you ask them to do their jobs. I highly recommend getting your jewelry someplace else. Unfortunately we are stuck going to Kay's because of the warranty on my ring but have purchased all jewelry since from Comfort and Sons who I highly recommend. They are very friendly and honestly their jewelry is higher quality and more stylish.

Feb 10, 2017
Check out my YouTube channel: Exemplifyy

Jun 21, 2016
Women are incredibly stuck up. Not worth your business.

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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