I was a die hard Brighton customer. I love their unique style, but I noticed the end of December that some of my charms and bangle, which are less than a year old, were tarnished and had a peeling look. I took them to the store to get advised on what to do. The associate offered to send it out for cleaning and, if necesaary, they would replace them. A month later, they came back with little improvement. The associate offered to send it out again, and I accepted. I went today to pick them up, and they look slightly better but still see some black spots and a nasty stripe on one of my charms. The associate (a blonde lady) not once asked me how were my charms. She obviously didn’t care about my jewlery and am very disappointed in Brighton for their poor customer service. I honesly expected way more from them, and if my name would be pulled up, you’d see all the pieces I have purchased, pieces I have purchased for others, and pieces that friends and family members have given me. It’s been two months, and I still have damaged jewlery that are less than a year old. I’ll be thinking twice about returning to Brighton.
