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Kay Jewelers

Kay Jewelers

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2.2 Google Review
186 Eastview Mall, Victor, New York, 14564, United States
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Apr 24, 2018
Just recently got engaged and my fiancé went to Kay jewelers out of the Rochester area. He chose the chain knowing I'd be able to get it re-sized locally since we are in different areas currently. When I walked in, two associates looked at me and neither said a word.... after a couple of minutes wondering if either employee would greet me (they were both sitting behind different counters with zero customers), I approached a lady. I let her know I was needing to get my ring re-sized. She asked me what size I wanted.. "I have no idea" I replied, "isn't that what your here to help me figure out?" She seemed annoyed and rushed me through the process treating my 3k engagement ring like it was from the local county fair.. the entire process took about 5 minutes and I was unsure about the sizing, afraid it would be too small. After never receiving a call or email (as promised) that my ring had returned to the store, I called numerous times with no answer. I finally went in person and got my ring back. Same thing.. two associates (different ones this time), zero acknowledgement, both seemed annoyed that they had a customer and it was clear they hated their jobs. Oh, and my ring is too small.. so now I have to deal with them again to get it re-sized.. again.. I tried to find a local Kay with a better review and it seems they all have around 2.5 stars.. Perhaps a little employee training on customer service could go a long way.

Feb 12, 2018
My fiancé and I bought an $1800 engagement ring from Kay and had to have it resized. This was thanksgiving of 2017. It was supposed to be delivered to the store by January. When we never heard from them, we called the store and the associate claims she “never ordered it and has no explanation as to why.” It has to be reordered and won’t be available until March! Six months later! Now when we try to call the Eastview Mall store to get a date to come pick it up, nobody ever answers. Horrible customer service!

Mar 26, 2016
Amazing experience. We went to go get our wedding rings, and walked out with the rings, plus bridesmaids gifts, plus a watch, and earrings for my fiancee, all for about the price of her ring alone. They had multiple sales and discounts going on and the rep was very kind to let us in on all of them. 25% off here, 100.00 off every 300.00 another 25% off there. I'd go back in a heartbeat.

Feb 14, 2016
Horrible experience. The rep was more concerned about getting me out of the store rather than trying to help me find what I was looking for. She was literally slamming the piece I was getting down while ringing me out and pounding on the keys as she typed. I hope that the piece I spent my money on isn't broken by the time I gift it after the rep treated it with such love. Is there even a concern for customer service? Go elsewhere.

Nov 23, 2014
Hopeless- I entered the store , nobody bothered to ask what I was looking for. I then specifically asked for sterling silver jewelry and the staff said it is around everywhere!!!!..phew..if it is everywhere then why should you tell me!!!. I had purchased a 1000 dollar worth diamond ring 2 years ago. That time there wee better staff I guess. WILL NEVER GO BACK TO KAY...GOODBYE TO YOUR 60% OFF OFFERS. KEEP THAT WITH YOU. DO NOT CALL ME ON MY PHONE TO COME BEGGING AND BUY . DONT KNOW HOW TO DO BUSINESS.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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