Monday I went into the store to purchase a ring for my girlfriend's birthday. I found the exact one I wanted and told the woman helping me, which was the manager, that I needed a size 9. The woman then proceeded to tell me that I did not want that size and that she was wearing a 9 on her thumb. She then recommended a size 7 ring. I was hesitant, knowing my girlfriend's size, and asked if the ring didn't fit her could she exchange it for a larger size and was ensured that would be fine.
I gave my girlfriend the ring the next day and just as expected, it didn't fit. We returned to the store right after so she could get her size 9. However, we were told the biggest size they had was a 7. I asked to speak to the same manager as the day before that persuaded me to buy the 7. I explained to her that my girlfriend needed the size 9 and that I didn't appreciate her telling me not to buy it that day if they didn't have anymore. I said I was mad she told me my girlfriend could exchange the ring for a larger size when apparently there were none in stock! The manager then told me she never said that to me and tried to convince me I didn't know what I was taking about, and might as well have called me a liar. They ended giving my girlfriend the ring on the display (size 8 1/2) and didn't bother to clean it, box it, or put it in a bag until we asked for one.
Although the jewelry is very nice, my girlfriend and I have concluded that as customers, we are only treated kindly if we are purchasing something. The customer service when returning/ exchanging is extremely poor. I felt very disrespected and will not be returning; there are plenty other nice jewelers.
