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Fossil Store

Fossil Store

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3.2 Google Review
306 Hiawatha Blvd W #112, Syracuse, New York, 13204, United States
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Refresh Reviews 3.2


Mar 22, 2018
Don’t let them touch your watch! Stopped in to ask if it was possible to get a battery changed in my son’s watch (it was not a Fossil brand watch). The employee was kind and stated they usually don’t replace anything but Fossil brand watches, but if he could get it open he would do it for $10.50. He got it open and replaced the battery put the case back on and handed it back to my son. My son tried to adjust the time but the crown/pin would not pull out and we couldn’t adjust the time. On closer inspection we noticed the case back was not put on straight. Meanwhile the store said there would be no charge. I was not sure what had happened so we took it to a jeweler at the mall and he explained the stem was most likely broken because the case back was not put on in correct alignment. He opened the watch and sure enough that was exactly what had happened. W were quoted $60 to fix the watch. We returned to the Fossil store to speak with the employee hoping he would offer to pay for the repair. He was adamant he had not broken the watch but his hands were shaking so badly he dropped some of the pieces. The Manager on duty listened from the counter but did not offer to help or show any interest whatsoever. Consumer beware is all I have to say. I will never shop there again. Yes, I’ve purchased a watch from them in the past but will not be making that mistake again!!

Apr 28, 2018
Super friendly staff

Jul 25, 2017
I bought a wallet for a gift and wanted to exchange it for another color. Went back to the store with receipt, gift receipt and credit card I purchased it with but they would not exchange it. They said I needed my license to switch wallet color. I didn't have it and drove 35 miles to get there. I've never needed a license to exchange OR return anything, EVER. Done with Fossil.

Nov 12, 2015
It is an outlet, so they won't always have the newest items in stock. Items can fly off the shelf so they might not always have a specific style. That said, almost everything is usually on some kind of sale at any given time. The staff are all very accommodating. The didn't have a watch battery in stock once, so they replaced it for free after I bought the battery from a watch kiosk down the mall.

Feb 19, 2017
Had a scratch on the watch

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Opening Hours

Mon:10 am - 9:30 pm
Tue:10 am - 9:30 pm Open Today
Wed:10 am - 9:30 pm
Thu:10 am - 9:30 pm
Fri:10 am - 9:30 pm
Sat:10 am - 9:30 pm

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