Kay Jewelers - Jewellery - Watertown, NY - VerView
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Kay Jewelers

Kay Jewelers

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21182 Salmon Run Mall Loop W #Space 110B, Watertown, New York, 13601, United States
(315) 782-5115 stores.kay.com/ny/watertown/21182-salmon-run-mall-loop-w.html?cid=YEXT
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Jan 24, 2018
The two wonderful women that helped us were AMAZING. I cannot remember their names because I am horrible about that but both are newer to the store. The consultant was so sweet and she was informative without being pushy. The manager was so kind and she made sure we were happy when we left. I'm sure we will be back soon!
Jan 21, 2018
Brought in a pair of matched pearls to have them set as basic earrings. These hold incredible sentimental value. They were found in the same oyster while in Hawaii and no they were not preloaded in the oyster. I cut it open myself. The pearls came back to the store poorly set and one is now damaged. I was promised this would be made "right". After speaking with the store manager had to leave the store. I was offered nothing that made this remotely "right". I was simply told hopefully we can fix the issue before your daughter's birthday and if your not satisfied with what comes back we can refund you. I have no idea what that even means. I am now trying to figure out what to say to my daughter.... Update: it's now 4 Jan 18 and no one has been able to answer when they will be finished. I did find out that the customer complaint line is very behind due to too many issues. No one has contacted me to try and make things "right" at all. Just a whole lot of run around. DO NOT DO BUISNESS WITH KAY JEWELWERS. I will be returning to the store to give them back my line of credit card. Last Update: the pearls are ruined. Was offered a refund and their set insurance price for the pearls. If you want any resolution you will have to keep calling corporate level customer service. Still a sad situation. I would not recommend doing business here.
Dec 20, 2017
This company has horrible service. I have been married for two months and I haven't been able to wear my engagement ring for my whole marriage and most of the time I was engaged. The ring kept breaking and I had to pick a new ring to accommodate my diamond (which is my husband's grandmother's diamond). I go back into the store a week later and they told me my ring would be in the next day, so I came in three days later and they proceeded to tell me my ring wouldn't be in for another 5 days (Christmas day). They aren't open on Christmas Day. So I won't have my ring for another 6 days now. While this is all happening, each time I call the store they proceed to tell me how busy they are and put me on hold. The same day they tell me how busy they are and make me wait, I went into the store and there was not a single customer in the store. I have to say that this company that sold us a very expensive ring, is treating us very poorly. I am terribly disappointed.
Jun 19, 2016

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