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Kay Jewelers

Kay Jewelers

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3.7 Google Review
2510 W State St, Alliance, Ohio, 44601, United States
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Refresh Reviews 3.7


Jan 29, 2018
Went in “early” to get my ring checked according to their warranty. They never told me that it would then change the original dates of the warranty. Next time I go in, on time according to my original agreement, they tell me my $8,000 ring has a loose prong and chipped diamond. And won’t honor the warranty because I was late according to the new dates that changed when I went in early on the previous visit. When I called the number for corporate and asked them to follow up with me on if this is a business practice of this store or the franchise, they state they will call back within a few business days. It has been 3 weeks and no call back yet. DO NOT WASTE YOUR MONEY! Not only have I found this “Leo diamond” ring to have terrible craftsmanship but now they won’t even fix what must be a design flaw because the hardest thing I do with my hands is work all day at a computer. They won’t communicate with you when they make changes to your warranty so that you can keep it within the correct dates - was one day late on mine! Do not waste your hard earned money for Valentine’s Day or bridal sets. I will be taking my worthless ring to a real jewelry store with an actual jeweler and having it repaired. Won’t spend another dime at this store and neither should you.

Mar 30, 2018

Mar 29, 2018

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