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Dunkin's Diamonds New Philadelphia

Dunkin's Diamonds New Philadelphia

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3.7 Google Review
400 Mill Ave SE #Unit 545, New Philadelphia, Ohio, 44663, United States
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Mar 2, 2018
I have had nothing but excellent dealings with Dunkin's Diamonds. They helped me choose two beautiful engagement rings and helped customize wedding bands to match. Prices were always very reasonable. Staff are personable, helpful and really care about getting you a wonderful piece of jewelry! I can't recommend them enough.

Feb 14, 2018
I have a rope chain that was very worn, and in dire need of mending. The first two times it was repaired it was sub par to say the least. (Please note: the repairs were subbed out by a third party) Then in swooped Randi who took it upon herself to make sure this special piece of jewelry was repaired to a standard we both expected. "She knew just the jeweler to send it to". I felt as though it was her mission that I left a 100% happy customer. Being from out of town and most likely not ever being in the area or purchasing anything from their store, which she also knew, was not a factor. She was not concern about getting a returning customer. Although, based on my experience I will/would definitely return if I'm ever in that area again. Once the mended chain was returned to Dunkin, she called to inform me. You could tell that she was just as happy about the job as I would be, and am. I couldn't even find the repaired location. Dunkin did not charge me either due to the delay, and my patience. Their only concern was making it right and making sure I was happy. You just do not see this type of commitment to customer satisfaction much anymore. It is greatly appreciated, and if there were more employees like Randi Brick and Mortar location might not be such a dieing breed. Thank you Randi and thank you Dunkin Diamonds!

Apr 23, 2018
Thanks to Dunkin's Diamonds I finally upgraded to half carot diamond earrings, I'm in love

May 25, 2017
Customer service is excellent, sometimes they are busy and you have to wait, the prices are on the high side and the quality of merchandise is excellent. I prefer this company though out of the others available at the mall.

Dec 27, 2016
My fiance came here to pick out an engagement ring, the staff was very nice and was very will to help him. When they sold him the ring they failed to tell him that the ring WAS NOT REAL GOLD. It was S4. I was heartbroken when I realized it and so was he. I didn't even wear the ring thinking he would be able to return it. Four days later he went back, and. Apparently there is a no return policy. It is absolutely ridiculous that you can not return a ring that you were not given all of the information about. He thought he was buying a quality white gold product. Staff just wanted to make the sale and gave no information about the product. What kind of company does that? We will NOT use it as an exchange, and will NEVER shop or recommend this store to anyone. Buyer beware. Worst experience at a jewelry store we have ever had.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Today
Sat:10 am - 9 pm