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Kay Jewelers

Kay Jewelers

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2.9 Google Review
1654 N Bechtle Ave #Unit 100, Springfield, Ohio, 45504, United States
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Aug 29, 2017
All of my jewelry has been purchased with Kay for as long as my husband and I have been together and I am sad to say that all of it will be sold and I will be purchasing from somewhere else. My stuff keeps losing diamonds and breaking and it takes weeks to be fixed. It comes back with mismatched stones. The person called to say it was in but the rubys did not match so he wanted to send it back out. Told me to stop and look and make sure I agreed. I spoke to the person behind the counter and they handed it to me like nothing was wrong. I informed her that the stones were not even close to matching and she proceeded to fight with me for 15 minutes until I ended up taking the ring home. I cant sell it like this and wont be wearing it this way either. Will turn it into pawn shop for gold value. 3 stone certified ring came back with completely different diamonds than from when it was taken in when there was nothing wrong with the diamonds that were in there it was just supposed to be sized. Huge black spot on the center diamond now. I bought a ring from them 2 years ago and it has been in 5 times for repairs already. This time it was taken in in July (After only having it back for 3 weeks from the previous repair) and I still 6 weeks later don't have my ring back. This store has really went downhill. Take your business elsewhere.

Jan 31, 2018
We’ve been waiting on bands that were ordered for Christmas for over 3 months now & they still can’t give me an explanation as too why they aren’t both in. Will never shop here again.

Jun 15, 2017
EVERYTIME I send in my wedding set they always have an excuse as to why it's always late getting back, and someone is always "sick" where they send it, they told me that my rings WOULD be back on the 15th which is today so my husband goes to pick them up and they aren't there! I call and Katie answers the phone and I want an explanation as to why they weren't there and she's rude and is talking over me and telling me she has to call me back "because they are slammed" VERY UNPROFESSIONAL and I WILL be taking my business else where.

Apr 19, 2017
I ordered something from kay March 11th & still never recieved it in the mail & i am very upset about this! But i have gotten a few other things from Kay & they were definitely well worth my money.

May 5, 2017
I was just in your store and browsed for about 15 minutes waiting to be served and not one person acknowledged my presence. Your competitors will be happy to accept my money, I'm sure.....

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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