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Kay Jewelers

Kay Jewelers

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2.2 Google Review
1500 Polaris Pkwy #Suite 2058, Columbus, Ohio, 43240, United States
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Mar 28, 2018
Horrible customer service. When I was shopping came and told the salesperson my price and I was casually looking. He then insulted me by asking me if I knew what a budget was and when I said yes tried to sit me down and explain monthly expenses. FAST FORWARD: I bought my wife her ring and band at Easton (no problems). When I bought her second band I figured I'd go back. The purchase experience was fine but was told they needed to send it out for special order and to be soldered. Waited 2 weeks, the ring was past the due date despite called back daily. Finally received the ring and it was soldered poorly. When I asked why it looked "off" another employee was called over who happened to be (you guessed it) the same guy above. He began to tell me its normal for rings not to be perfect and said when its done by hand its not gonna be 100% aligned, said that the other band was worn down thats why they didn't match, and said that when they resized the band they aren't always the same size? Awful customer service for the price of their jewely at this location. Stay away and go to Easton.

Nov 5, 2017
Melissa was the best help at finding the perfect ring and she had a very respectable demeanor unlike the Kay jewelry in Easton where I used to go and from now own she’s my jewler 100% my wife loved the new ring 😇 Happy wife happy life thanks Melissa

Dec 19, 2017
Worst customer service ever. Have to wait over two months for my ring and they didn’t even contact to let me know when will the ring be ready until I called them. Like other people said, they kept extending the day, didn’t even apologize and told me straight in the face that there was nothing they could do. Don’t ever buy anything from here.

Jul 1, 2017
Bought all my jewelry here, including lifetime warranties. I get all the cleanings and inspections as recommended, but when they loose my anniversary band and cannot find it when sent in for warranty work, they mke excuse after excuse. Should have just gone to a real jewelry store!

Apr 8, 2017
Really bad customer service. We went there to pick up our ring and were standing in a queue for a sales person but nobody showed up for more than 30 mins and there were around 4 more people in the queue. All of the customers were frustrated. They need to learn how to take care of existing customer with focusing on new customers.

INDUSTRY BLOGS

A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history - the...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm Open Today

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