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Kay Jewelers

Kay Jewelers

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1.6 Google Review
7021 S Memorial Dr #121B, Tulsa, Oklahoma, 74133, United States
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Refresh Reviews 1.6


Mar 8, 2018
My fiance and I went in there looking for a wedding band. There was once other customer in there who was being helped and two other associates who were just standing behind the counter talking to each other, neither one of them said a word to us, they completely ignored us. Horrible customer service, we'll take our business elsewhere.

Aug 27, 2017
I sent my ring in to be sized and was told it would be 2 to 4 weeks. I went in after 6 and they had no update! I continued to call and check in with NO ONE ever reaching out to me. Finally I had one lady call me back and tell me they lost my ring and are waiting on a new one out of the vault to get sent in for sizing! After 3.5 months of continuous calls I finally got my ring back. Everytime they told me they'd call me but never did. I didn't get a call when in came in either. They never offered anything for my inconvenience and didn't even apologize for the mishap. I will never shop here again. I believe customer service should be a priority and they lacked that on many levels.

Apr 29, 2017
This is the WORST location. They give there customers "Promise Dates" and for some reason can never keep them. First off I had to wait 4 weeks to get my wedding ring back from being sautered together. Which after that I swore I'd never send it back in because it was 2 weeks past my promise date of when I'd have it back. On top of getting it back 2 weeks late when I finally did get it back it wasn't set properly. I dealt with it because I had gone without it long enough. So just 2 weeks ago I decide to send it in to get fixed from the first mess up. Today was my "Promise Date" and once again they don't have it. They said it will be in sometime next week. Left me on hold for 15 minutes and finally I had to hang up and call back just to find out that my ring still isn't back.....I hate this company with a passion and they have been beyond unprofessional as well as terrible customer service.

Mar 30, 2017
Had a ring resized here under warranty, and had a great experience. The ring was on time and the repair looked perfect. The associates were nice and helpful.

Feb 18, 2017
Purchased a ring and had to get it sized. There was no issue. The very same day I got it back a stone fell out. I went the next day early to get it fixed and the hours of operation are 10am til 9pm. I'm here at 10:45 watching as employees still have not opened the facility. Very unprofessional!

INDUSTRY BLOGS

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The Earliest Instances of Whiskey in World History

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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