Fred Meyer Jewelers

Waited for 30 minutes while the people just chit chatted with customers. 3 people got helped before us that came after us so we walked out. We will go buy jewelry elsewhere with better customer service.

Prices are competitive. Employees friendly and knowledgeable.

If I could give this business a zero star I would but Google won't let me. I came in on 3/21/16 between 10-11 am in the Beaverton-Hillsdale Fred Meyer Jewelers to get my ring cleaned. As I walked in, the sales associate didn't even acknowledged me to say "Hi, welcome. Is there anything I could help you with today?" There was only one customer in the store which is an old man whom she was chatting with, he wasn't purchasing anything to my knowledge. After 5 minutes have passed by, I decided to stand in front of her to get her attention. She still ignored me for an additional 2-5 minutes. She finally paid attention to me when the old man told her to "assist this young lady." When she finally asked me "how can I help you hon" Her tone of voice and body language sounded like I was bothering her chat with the old man because she might be closing a sale. "I told her I need to get my ring cleaned" then she responded with "I will be right back with you" to continue her chat with the old man." After 30 secs, she turned around to ask, "is this even one of our jewelry?" I was fuming with how her tone of voice sounded condescending that the promise ring purchased along with the lifetime warranty wasn't worth her time. I said "Yes. She then proceeded to take my ring in the back. 1 minute afterwards she came out drying it off with a white cloth or paper towel. At that point, I walked out of there infuriated and frustrated for being treated like garbage. I felt like I am not welcome because I didn't look rich and that my skin is brown. I called on 3/28/16 between 1:22 pm to speak with the manager to report the incident and the lady that answered the phone said "can I take a message his with a customer." I never got a call back. I reported this incident to corporate the same day. I called today to check on the status and my case wasn't even looked at. This company's overall message to me is I am not worth their time because I look poor and I have brown skin. For a company that prides itself with "we provide good customer service" LIES! FALSE ADVERTISING! Don’t ever purchase anything at this Fred Meyer Jewelers if you don’t want to be treated like garbage. Terrible, Horrible, and Awful Customer Service.

I took 3 watches in to the watch repair person located in the Jewelry store at this Fred Meyer. They needed replacement batteries. The guy charged me $15 EACH, for a total of $45!!!! I was totally shocked and angry when I later looked up the price of watch batteries on Amazon. They have a 5 pack of Energizer low drain watch batteries for $3.10, and free shipping. I know labor should be a little, but $42+ for 5 minutes work... come on....

This is a jewelry store inside a Fred Meyer store.