Kay Jewelers - Jewellery - Happy Valley, OR - VerView
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Kay Jewelers

Kay Jewelers

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4.2 Google Review
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12000 SE 82nd Ave #Suite 2084, Happy Valley, Oregon, 97086, United States
(503) 654-9548 stores.kay.com/or/happy-valley/12000-se-82nd-ave-.html?cid=YEXT
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Google Reviews

Refresh Reviews 4.2
Jan 14, 2018
I was so thankful to have been able to work with the manager at Clackamas Kay Jewelers last Monday. He is one of those rare people who are just perfect at their job- kind, attentive, cheerful, and willing to problem solve. I came in with an earring issue, and he was empathetic and ready to jump in and help. We found a great solution, and I was so thankful to him for his concern and passion for his job. We need many more people like him in the world! Customer service was also fantastic. Great team, Kay Jewelers!
Apr 18, 2018
My Fiancé proposed & I turned my ring in for resizing on 4/2 with a promise date of 4/16. I called the Friday before and they said my ring was still being resized and that it would be back by 4/22. I let her know I was told it would be ready by 4/16 & she said she would call and put a rush on the order. I called again on Monday 4/16 & they said it would be ready the next day. I was so excited! I would finally be able to wear my engagement ring! I got an email the next day that it was ready so I went to the store to pick it up. When I got there the Assistant Manager told me she was sorry but my ring hadn't been resized. She apologized saying someone should have called me. Apparently Neil Lane can only resize rings 1 size smaller or 1 size larger and that they would have to order a new ring which wouldn't be available until June. I asked her what happens if I need it resized again in the future (if I lose or gain weight) & she didn't have an answer! She just nodded her head when I asked if they'd just rebuild "another" ring for me. This is ridiculous!!! Needless to say I asked the Manager to call me ASAP. Arrived today so ecstatic and left beyond disappointed and crying. So much for this special time in my life.
Apr 26, 2017
I ordered some earrings over a month ago. I shouldn't have to call about my purchase. They said it would take 5 days or less. I'm still waiting for them to call me. They lost a lot of business from me. Communication is a BIG word but also a BIG must if you want my business. Sorry Mrs " L "
Nov 18, 2016
My boyfriend had me go there to pick out engagement rings and put them on my wishlist. The girl that helped me was amazing she was so happy for me and made me feel comfortable...
Apr 10, 2015
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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
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Sat:10 am - 9 pm

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