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Kay Jewelers

Kay Jewelers

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2.2 Google Review
525 Clairton Blvd, Pleasant Hills, Pennsylvania, 15236, United States
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Apr 20, 2018
Had to bring my engagement ring in because one of the baby diamonds fell out. The employees there were super kind and helpful. They insisted my ring would be in good hands, took photos of it, and gave me a receipt for pick up. They made sure the day I picked my ring up was the same day they were having a sale on repairs, which I felt was very thoughtful. Since my warranty covered the diamond, I was only paying for the resetting fee, which was even cheaper thanks to the discount I received. I didn't feel the staff here were pushy at all, my ring took 2 weeks to repair and get back. (I live in North Versailles, but will be coming to this location for all my jewelry needs from now on, after my horrible experience at the Kay's in Monroeville.)

Apr 24, 2018
Terrible experience. Went to look at wedding bands and the guy basically insulted my fiance because she didn't know the exact specifications of her ring which was away getting sized. I would highly recommend going to another location.

Mar 27, 2017
I custom ordered a diamond bracelet to be sent to the west mifflin store. Lady said it would be about 10 days and should be in. ***3 weeks later (21 days)*** I call the kay store for an update. Phone rings gor a solid minute before anyone picks up. Here is the conversation. Nadine- this is Nadine the manger. Dan- Hi my name is Dan i ordererd a bracelt and want to check on the status of it. (I start giving her my spelling of fill name in which she stops me mid spelling) Nadine- hold on im up front and i have customers right now. I'm gonna put you on hold... ***on hold for 2 min*** gets back on phone. Nadine- You aren't the only customer. Barb will have to call you tomorrow because we are busy with customers in the store right now. It's not in the system and she will have to call the vendor.

Apr 14, 2018
Excellent customer service!!!!!!! Awesome staff!!!

Aug 26, 2016
Avoid Kays at all cost. Horrible customer service. Stupidly high prices. I purchase a ring and a warranty the ring broke twice in 2 years now they are trying to charge me for fixing their crap quality ring. Go to a local mom and pop jeweler if you want service.

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Open Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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