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King's Jewelry - Cranberry Township

King's Jewelry - Cranberry Township

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4.3 Google Review
20217 US-19, Cranberry Township, Pennsylvania, 16066, United States
(724) 772-1188 kingsjewelry.com
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Google Reviews

Refresh Reviews 4.3


Dec 12, 2017
Very helpful, will be back. Answered all my questions. Would highly recommend

Aug 3, 2017
I needed to add links to a watch and had been carrying my watch around until I found time to stop at a jeweler. While shopping in Cranberry, I found King's and had them add the links. Everyone was friendly and my watch was ready within minutes. My experience made me go back when a pin came out of my watch. Same great hospitality! Had the chance to browse the store and will definitely go back to King's when I am buying jewelery in the future.

Aug 21, 2017
The jewlers at Kings in cranberry have been attentive and professional for all of my questions and needs. They are a wonderful family business that truely values their customers.

Jul 14, 2016
Terrible experience. Wade the manager really dropped the ball. Had spent a considerable amount of money here previously, sadly they don't seem to value repeat customers. If you want to skip the long story, in summary, Wade the manager is awful, sold the jewelry we ordered to someone else, didn't tell us, and ignored our attempts to contact them. Full story below. My wife went in on a Thursday's inquiring about Masonic rings for myself. Wade informed her that he had a special collection of 3 antique rings he would special order in for us to view, and that they would be ready next Tuesday. Next Tuesday at 6pm, no call from Wade, we called them, and were simply informed that Wade was busy, they had no rings, call again tomorrow. Wednesday, We had to call them again, no follow up from Wade. He informs us the rings went to the wrong stores, and that one of them already sold. Nice. You would expect some urgency to resolve the situation at this stage, there was none. He informed us he would go to the other stores the next day (didn't offer to go same day, even though he was already a day late on his promise, again, no urgency or apology) to retrieve the remaining two rings. Thursday. Again, We have to call them in the afternoon as there has been no follow up. Wade is not available (surprise). The girl who answers the phone tells us that only one ring arrived, and that the other (which Wade told my wife was the nicest) sold that day at the other store. If Wade had gone to the store on Wednesday, he could of stopped it being sold. He didn't even contact the other store properly to tell them to hold it. Only excuses offered. Went to view the only ring they managed to get, condition was appalling, even for an antique, Wade was not in store. Wade ignored us and only called after repeated attempts to contact him. Basically said 'I'm sorry, but nothing I can do'. No urgency, no communication, extremely poor customer service. They lost a customer here, and will be spreading the word.

Aug 24, 2017
Very Good customer service. Very knowledgeable sales personnel that was helpful in making my purchase.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm Open Today
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:10 am - 7 pm

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