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Zales - The Diamond Store

Zales - The Diamond Store

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2.3 Google Review
11-15 Susquehanna Valley Mall, Selinsgrove, Pennsylvania, 17870, United States
(570) 374-6461 www.zales.com
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Apr 27, 2018
We stopped in here to look at there selection of wedding bands we found them and the prices were great. The lady who helped us was friendly and was there to help us as soon as we walked in

Feb 4, 2018
Customer service was HORRIBLE!!!!! I cannot stress that enough! There's one that was great, but unfortunately she was not there the day we went to pick up my ring. The lady that was there did not want to do her job period! My business will be taken elsewhere from now on. Stay clear of this jewelry store unless you want to be treated with disrespect.

Sep 30, 2016
Horrible Customer Service! Very ignorant! Also had my Diamond studs for almost 4months....replacing a cracked Diamond! If there is another zales close....your best best would be to go there!

Feb 7, 2016
HORRIBLE!!!! It was bad enough that one of the workers was arrogantly just downright rude but then to still purchase something? I guess it is I who was wrong because a little over a month after purchasing a pair of supposed crystal studded earrings? Not one, not two but rather ALL fell out and they would not replace them OR fix them!! As for the manager???? She's the QUEEN "B"!!! From here on out I'll definitely either be going to a FOR REAL high quality jewelry store.......or Walmart because their jewelry is by far even better. Also, 6 years ago my husband and I purchased our marital rings there. 14 k gold and his (without extreme physical activity) split right in half 2 times (which surprisingly was replaced)......the 3rd time though? He went to another jeweler in the Susquehanna Valley Mall and purchased a titanium one which to this day doesn't even have a scratch on it. The Zale's at this mall NEEDS to screen who they hire better AND needs to improve gratuitously on their merchandise. My dogs are too good for their jewelry!!

Aug 13, 2016
I've had my ring only two years and already have had to have 4 diamonds replaced. I missed cleaning so this last I had to pay for it, even though I had a warranty and a lifetime diamond bond. I got it back on Wednesday but Thursday I had lost another diamond. Their customer service is terrible and the quality is awful. I will never buy anything from there again!

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