Kay Jewelers

MUCH BETTER THAN THE PREMIUM OUTLETS. After my experience at the outlets, I was giving up on Kay, because the individuals there were just awful, however the staff here are so polite, full of smiles, dress so much classier, and are very well trained. Love Frank!

My husband had bought me a few pieces of silver jewelry there years ago with no issues. Then for Mother's Day 2016, he bought me one of their "Ever Us" rings. It had 2 diamonds with a white gold band and 2 rose gold swirls above and below the diamonds. In February 2018, one of the rose gold pieces came off. I took it to the store and waited 2 weeks for the repair to be completed. I was disappointed when the ring came back with the rose gold pieces being very uneven and off-balanced. It looked awful and I was really surprised this "repair" was considered acceptable. I took the ring back and was offered a replacement (but the ring had been discontinued because of the rose gold pieces falling off of the rings) or I could choose a different ring. Rather than take the chance and be stressed about the ring coming apart again, I opted to choose a different ring (at an extra $500). It took 2 weeks to come to the store (although ordering on-line takes only a few days to arrive to your home). The ring was a Levian ring with chocolate diamonds. I was disappointed the color of the diamonds look more of a champagne (cream) color rather than a brown color. I was also disappointed that since Kay resized the ring, the Levian inscription and the 14K inscription were both removed from the ring. I was told they could send it back to Kay to have the 14K stamped back in it - something that should have been done when resized anyway - with another 2 week waiting period. And to have the Levian inscription put back in it would require that it be sent to Levian - another 2 week waiting period. And the Certificate of Authenticity that I thought I would get WITH the ring apparently will eventually (maybe 3 months) come from Levian. Then to top it all off, two weeks after getting the ring, one of the tiny diamonds on the band fell off. I would have been better off taking another of the Ever Us rings - at least it lasted more than 2 weeks and wouldn't have cost me an extra $500. I took it back to the store in the hope of exchanging it for something different that wasn't so fragile. I chose a ring I liked, but it was less expensive. Well, according to the manager, because the exchange was for an old ring (that was discontinued because of what happened to mine and had a warranty on it), they were unable to refund the additional $500 the new ring cost. I had to spend the entire amount (an extra $700) for them to "be able to process the order". So I either had to get a ring I didn't like as well or get the one I wanted and waste $700 on things I didn't want. I got tired of arguing and just said to get me a new ring of the same (but they will order it direct from Levian this time instead of having Kay resizing it - which I would have thought they would have done for any new ring purchase, but I guess not). So here I am with a $500 bill from Kay, a broken ring and a promise I will (who knows when) get a new one that might last more than 2 weeks. Will never ever shop there again.

My fiance purchased my engagement ring from Kay. It is beautiful, however my first disappointment was prior to taking my ring in to get it sized I noticed in the receipt that there was absolutely no description of my diamond. So I was a little hesitant giving it back to them to send away to be sized. How do you know or prove if they switch out the original diamonds if you don't even have a description? So I called prior to dropping it off and asked for a description along with the cost that I might add to my homeowners policy. I asked if it could be ready when I dropped it off and was told yes. I took it in and they did not have the description and there was no one there that was able to do it. Hesitantly I left it with them anyway and asked that they would have the description ready when my ring was ready for pickup. It took 2 weeks to get it back and again no description with it and the manager who handles that was not in. 3 weeks later my diamond fell out most likely from the sizing. I called them to let them know I would be in the next day and asked again about a descriptive write up to give to my homeowners. Got to the store to drop it off and "Nothing!" Trying to be understanding I hand my ring over and I am advised it will be 2 months to fix it? 2 months? So in a 3 1/2 month span, I will have had my ring for less than a month. Then the sales rep took my ring to the microscope and said everything else looks good and follows with the date it was purchased and that the warranty will only cover it if I follow inspection with a tone like I did something wrong. At this point I shared my disappointment and they had me wait while someone finally took less than 5 minutes to write up a description of my ring with the value. 5 minutes, but yet it took how many request. Oh and the 2 month wait is policy I was advised. I would strongly recommend to any business that has a disappointed customer to refrain from using the term policy. I advised we regret our purchase with Kay jewelers at this point and will NOT be purchasing our wedding bands there. I like to sleep on things do it took me 4 days to decide to give a review. I do not like to do things in haste, but now you can decide for yourself if this helps you decide where to purchase your jewelry.

We really like Frank

I bought an engagement ring at the valley mall location May of 2016. From May to dec of 2016 it was sent back 3 times due to diamonds falling out. January 2017 rolls around and they fell out AGAIN! They refused me a refund each time. So I finally agree to have a new ring made. They promised me it would take 3 weeks or less. SIX WEEKS LATER I call them to see why I haven't received a phone call about my ring. So they look for the ring and ITS AT THE STORE IN THE WRONG SIZE!! After everything they deny me a refund again!! I call customer service and they won't do anything for me but "get me a new ring". I'm so sick of this place, and I will NEVER buy another piece of jewelry from Kay's again. Now I'm stuck with having to wait for this ring again!!! I've never experienced such awful customer service!