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Kay Jewelers

Kay Jewelers

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2.2 Google Review
2899 Whiteford Rd #Space #278, York, Pennsylvania, 17402, United States
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Apr 19, 2018
Fiance bought me an engagement ring. Stones fell out or something not even 2 weeks after having it on my finger. Sent out to fix and have resized. Was gone for 2 plus weeks and it came back the exact way it left just a different size. Of course I wasnt ok with it and wasnt leaving until they were going to have it fixed. She told me the designer was going to make me a new one and it would be in 4/16/2018. After not letting me just swap it out for the exact same one in the case. She told me the designer had to make a new one. Called a couple days before to see if it came in early as I am excited for a new good looking ring. The guy that answered the phone was no help, he put a girl on who told me "the date on your paperwork says the 16th, we will call you when it is in. Thats just an estimate date so you dont have to keep calling" it is now the 19th and Go figure ring isnt here. Requested call from manager this morning, no call. Called back at 7pm and was told Manager is on vacation and the associates know absolutely nothing about it or have no record on it. Blamed it on manager Denise that she handles all of that by herself and sets stuff aside for only her to work on. She is out until Monday which pushes it back yet another week. A phone call before vacation or letting employees know would be nice. I was able to enjoy my engagement for 2 weeks. Ive now been engaged for 3 months with a broken ring on my finger and my new one no where to be found. Very upsetting after my fiance spent thousands of dollars for this item. Will not be buying anything from Kays anymore once I get my ring.

Sep 15, 2017
Went in to have my rings sent out to be polished. Rude lady (blonde) was very aggressive about me not having my warranty papers. Explained I never had to being them in before. Went to a different Kay's. They explained I don't need warranty papers everything is in the computer. Lost my business at this location. Sad she continues to run this store with all the issues...

Jun 1, 2016
The sales lady was rude and tried to push me to open a Kay card , after I told her many times I don't want to. I had very bad experience there , I would find another store else where . The blond that works there very pushy and extremely rude, all she cares about is herself .

Oct 24, 2015
I have had a lot of good visits to other Kays, but this one was different. I wanted to see specific ring, but they didn't have it. That was fine, what wasn't was the fact the sales person was pushing me to get a Kays card and put 20% down on it before I even looked at the think. I told her that I needed to think about it. The next day I called the park city Kays, and they were a little more accommodating. I didn't need to put 20% down and when I told her about the experience, she told me that she gets alot of complaints about that lady. I love Kays quality and most of the customer service. Just not the one in this store.

Aug 1, 2014

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
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Sat:10 am - 9 pm Today

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