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Zales

Zales

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3.8 Google Review
4310 Buffalo Gap Rd, Abilene, Texas, 79606, United States
(325) 692-7305 www.zales.com/?cid=YEXT
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Google Reviews

Refresh Reviews 3.8


Jul 26, 2019
Some of the best customer service I've had in a long time!!!

May 12, 2019
I must give kudos to Kat! Although I was unhappy with my original ring, for the second time due to design flaws, she went out of her way to make it right. I chose a new ring, and left happy. So thanks Kat, for great customer service, and having a smile !

Apr 6, 2019
Friendly people that are well knowledgeable about each ring. Each time I go in I'm always greeted.

Jun 19, 2019
Every time I go to Zales the staff always offers me to clean my jewelry for free!

Mar 15, 2019
My boyfriend and I went in to purchase an item I had fell in love with online. Staff was not very friendly and was not aware of products they had in store when asked about items I found and liked online that online showed was in this store. I felt as if we were being rushed to pick something as I was indecisive of which I wanted and she presented 'huffy puffy.' After our purchase of a 2,300 ring that I needed to be sent off for resizing. The lady informed me it would be 2 weeks (purchase date Feb 22) until they received it back which would have been the 8th. She also informed us we would NOT get a call when it was ready but only an email. As the 8th approached and no email had arrived, not even an update on its process on repair and shipping, my boyfriend called the store and spoke with an associate who was VERY rude. She said it showed on our receipt when it would be ready for pick up, which it did not and she also said it wouldnt be ready until the 15th (3 weeks later instead of 2.) When he told her what we were originally told, she said "well I'm sorry I dont know what else to tell you." I quickly called Zales 1 800 customer service who also informed me that pick up date was the 15th and said the opposite of what we were originally told, saying we would get a call, not an email. On the 14th my boyfriend called the store to check in and was told we could pick up the ring, that it had been ready yet we were NEVER called nor sent an email. I drove 1.5 hour to pick up my ring of which was opened and handed to me directly out of a PLASTIC bag. She did not wait to ensure the ring fit or if I was satisfied before handing it to me and walking off I asked "is that all you need from me?" And she nodded her head and said YEP! My ring is so beautiful and I am pleased with the item overall but my experience was awful. We spent close to 2500 on one item and didnt even get a box for the ring!! I would have much rather spent my money at Helzberg as I have ALWAYS had excellent experience with them

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