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Swarovski

Swarovski

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1.8 Google Review
13350 Dallas Pkwy #1300, Dallas, Texas, 75240, United States
(214) 238-2233 www.swarovski.com
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Refresh Reviews 1.8


Nov 2, 2017
I used to love Swarovski. Until recently I went in to use my gift card and was told my the manager Gay that they don’t accept gift cards. I asked her which stores do and she told me “I don’t know. You’re just going to have to call around.” Well gee thanx. I then asked her if I could return an item I bought a couple days prior and she told me no because they can only return their own products and their products can only be returned at their store. Do not go to this location. Jewelry is half off online anyway.

Apr 4, 2017
My fiance bought me an engagement ring from this place. The crystals fell out 3 TIMES! DO NOT BUY ANYTHING FROM IN HERE. DONT BUY RINGS, BRACELETS, OR ANYTHING. THEY GLUE THEIR CRYSTALS IN THE PRODUCT ITS TERRIBLE!!!!!!!!!! ALL THR ASSOCIATES ARE INEXPERIENCED AND GIVE FALSE INFORMATION. NEVER BUYING FROM HERE AGAIN!!!!

May 10, 2016
My husband bought me a heart pendant from this place last year. Not even 2 weeks passed by, and already one of the crystals fell off. Turned it in to the retail store here in the Galleria Dallas for repair back in December 2015. They told me it was going to take at least 8-12 weeks. Here I am in April 2016... I had to call them to find out the status on the repair in which it took them about a week to get back with me on. I received a phone call about 2 days ago stating my necklace came in. When I went to go pick it up, they had a totally different necklace. I asked for a refund but they won't give it to me... They offered me a free jewelry box for the inconvenience. I told them I didn't want the jewelry box as I wasn't looking to get anything for free. I just want either a refund or my necklace. And I don't want to be called again to come up to the store for no reason. I am never shopping there again. This place is overrated and overpriced. UPDATE: I called up to the store on 5/5/16 (Thursday) to check on the status of my necklace once again and spoke with Gaynell, the assistant manager. She was unable to find any information as to where my necklace may be but stated she will get with Dwight (the store manager) to see if he can locate it or give me a refund. Dwight has been keeping in touch with me since last week trying to locate my necklace and told me if he was unable to locate it by 5/9/16 (Monday), he would call me and give me a refund. A full refund for the necklace was given to me today (5/10/16). Although I am disappointed about my necklace getting lost during repair, I do appreciate Dwight and Gaynell following up with me and giving me a full refund for the necklace.

Oct 26, 2016

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm