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Zales

Zales

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2.8 Google Review
13350 Dallas Pkwy #Ste. 2395, Dallas, Texas, 75240, United States
(972) 503-0229 www.zales.com/?cid=YEXT
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Jan 6, 2018
Nathan and Xavier turned my frown upside down :) I lost an earring and have been just crushed about it. I’ve gone to many stores that have tried to capitalize on my trying to find a replacement until Zales/Galleria. They felt for me, showed me my options, laughed with me...they made me feel like a friend. I was kind of a pain in the end. I changed the whole transaction for sentimental reasons. It took Xavier in to overtime and away from his sick wife...he still smiled. Thanks guys! LOVE my studs (diamond studs)!!

Dec 29, 2017
Ordered a ring 6 weeks ago, guy told us it’d be 4-6 weeks Called up their for the second time to check on the order and the woman was very rude. Laughed and said it won’t be here till 12 weeks and when I told her the guy said other wise she just laughed again and said “ uh sorry” Very rude workers, would like management to talk to me.

Jan 21, 2017
Charity is great! I shopped here a year ago, told her what I was looking for and my budget and she helped me find what I need for my birthday. Birthday is next month and I went into Zales again with the ring I bought last year to be thoroughly cleaned. She remembered me and even helped me pick out another birthday jewelry for myself again! Her customer service is awesome and I look for EVERY TIME I come to this store. Look for her. You won't be disappointed.

Sep 9, 2017
Thx to Sales Rep. Charity, for great service I see forward coming back planning to purchase a gift for my gf... Thx.!

Jun 12, 2017
I will never ever purchase from this store again. If i could i would rate it no stars at all ! I purchased something a month ago from this store, when i got home i notice a diamond missing. Immediately i thought about returning it. When i did they asked me why ? Tipical question but insisted on making me purchase something different keeped telling them i wasn't interested. Until they finally gave up and decided to refund my money but since i paid cash i had to chase them down for my money for a month!! There exception was because i paid in "cash" but yet when they finally gave me the check it had the date from the same week i had gone to return it, which means that they had it but never bothered to call me. I shouldn't have to chase someone for my money.

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